Cloud Readiness / Oracle B2C Knowledge Management
New Feature Summary
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  1. Update 22B
  1. Revision History
  2. Overview
  3. B2C Knowledge Management
    1. Knowledge Advanced
        1. Create Article Templates to Streamline the Authoring Process
        2. Browse Answer for Agents in BUI

Update 22B

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Product Feature Notes
20 MAY 2022     Created initial document.

Overview

HAVE AN IDEA?

We’re here and we’re listening. If you have a suggestion on how to make our cloud services even better then go ahead and tell us. There are several ways to submit your ideas, for example, through the Ideas Lab on Oracle Customer Connect. Wherever you see this icon after the feature name it means we delivered one of your ideas.

GIVE US FEEDBACK

We welcome your comments and suggestions to improve the content. Please send us your feedback at oracle_fusion_applications_help_ww_grp@oracle.com.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

B2C Knowledge Management

Knowledge Advanced

Create Article Templates to Streamline the Authoring Process

You can create and store templates for content fields within articles. Authors can use these templates to quickly and easily create articles that meet your organization's standards for completeness and consistency. Templates store layout and color schemes to apply to rich text fields, which saves authors time and effort and enables them to focus on content when they create and update articles. Knowledge managers and document designers can create templates based on your organization's needs, and authors can easily access them directly from an icon in the editor.

Browse Answer for Agents in BUI

Browse answers allows agents to discover relevant answers using article attributes like content type, product and category, as filter criteria.