Cloud Readiness / Oracle B2C Knowledge Management
What's New
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  1. Update 23C
  1. Revision History
  2. Overview
  3. Feature Summary
  4. B2C Knowledge Management
    1. Knowledge Advanced
        1. Manage Related Knowledge Via APIs
        2. Filter Subscriptions by Interface

Update 23C

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Module Feature Notes
28 JUL 2023     Created initial document.

Overview

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DISCLAIMER

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Feature Summary

Column Definitions:

Report = New or modified, Oracle-delivered, ready to run reports.

UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.

UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.

Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.

Ready for Use by End Users
(Feature Delivered Enabled)

Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features.

Customer Must Take Action before Use by End Users
(Feature Delivered Disabled)

Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing.

Feature

Report

UI or
Process-Based:
Small Scale

UI or
Process-Based:
Larger Scale*

B2C Knowledge Management

Knowledge Advanced

Manage Related Knowledge Via APIs

Filter Subscriptions by Interface

B2C Knowledge Management

Knowledge Advanced

Manage Related Knowledge Via APIs

If you are migrating knowledge or syncing knowledge into Knowledge Advanced you may also want to be able to update manually related links via APIs calls, now you can.  Once both articles you want to relate exist you can use POST /content/docId/:docId/documentLinks/manual to create the related link between them.  Additionally, it is possible to remove related links using DELETE /content/docId/:docId/documentLinks/manual/:linkId.

Related links give your users a well defined location to look to for other potentially useful information.  For example, they might be looking at an article on updating a subscription and you want them to be able to easily get to an article about their account's privacy settings, creating a related link between those articles is a good solution.  Having APIs for maintaining these related links makes it easier for you to create or remove large numbers of related links. 

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

Remember that if your UIs are presenting both manual and learned links in their list of related links that manual links (which is what these APIs will be creating) will come above learned links in the list. 

Access Requirements

All API calls must include a valid integration user token and account token.  The account user must have sufficient privileges to edit the articles being linked in order to create related links between them.  In other words, if the user can create manual links in the authoring ui, that same user will be able to via the API.

Filter Subscriptions by Interface

If you have users that work across multiple interfaces, such as in multiple customer portals, it is possible that they are creating subscriptions to articles that are unique to those different interfaces.  Those users will now enjoy a list of subscriptions that are specific to the interface they are working in.  Additionally, if you have a custom UI utilizing the subscriptions API you will experience the same filtering there.  

Users will have smaller, easier to use lists of subscriptions in which all of the links go to articles that can be viewed in the active interface.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

If you are using the subscriptions API make sure to use the correct interfaceId in your kmauthtoken.