This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Feature | Notes |
|---|---|---|
| 30 APR 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Background Image for Agent Browser UI
Administrators can customize Agent Browser UI by placing an image in the background of the application.
Browser Agent UI users will now be able to manage navigation sets within the Browser Agent console by adding, removing and ordering reports, folders and components. These changes will be persistent saving personalized navigation set for subsequent logins.
Knowledge Foundation: Learned Links Answer Relationship
Learned Links is now supported on the Answer Workspace in the Agent Browser UI.
Knowledge Foundation: Sibling Answer Relationship
Sibling Answers is now supported on the Answer Workspace in the Agent Browser UI.
Knowledge Foundation: Manually Related Answer Relationship
Manually Related Answer is now supported on the Answer Workspace in the Agent Browser UI.
Interaction Workspace Visitor Browser History
Visitor Browser History is now supported on the Interaction WS.
Agent Browser now supports the Record Count for reports in the browser footer.