This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 28 AUG 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Administrators can add comments to standard text entries that are visible to agent users in Browser UI.
The bookmark button can be added or removed from the workspace Quick Access Toolbar.
Send, Send & Close for Workspace Rules
Workspace rules can now be configured to execute 'Send' or 'Send & Close' commands.
Standard Interaction Workspace Enhancement
The Standard Interaction Workspace has been updated to contain a tab set that includes Incident View Control, Page Peek, and Visitor Browser History.
KA: New Configurations for Knowledge Administrator
The feature introduces two new configuration verbs that allow knowledge administrator to control display of knowledge elements in BUI:
- OKCS_RECOMMENDED_ANSWERS - This configuration controls the display of contextual search in the knowledge side panel. By default, it is enabled. It is a site level configuration.
- OKCS_ANSWER_DETAILS_META_INFO - This configuration now supports a new attribute called 'user_group' that allows the display of user groups that have access to the answer, on the answer detail page.