This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Feature | Notes |
|---|---|---|
| 30 AUG 2019 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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The Page Peak control is now supported on the Interaction WS for chat in Agent Browser.
Incident Thread Type Filtering
Agent Browser UI users can use the 'filter' option on the thread control within their incident workspace to filter on thread types such as private note, response, customer entry, etc.
New functionality has been added to the Agent's Chat experience within the Browser User Interface, where chat messages that have not been delivered to the end-user are highlighted by the new Message Post Indicator.