This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Feature | Notes |
|---|---|---|
| 18 FEB 2020 | Expand Variables | Removed feature from January 2020 Update. |
| 31 JAN 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Top Level Tab Options for Browser UI
Users can right-click on a top level tab (incidents, contacts, orgs, custom objects, etc.) to reveal a menu with options to 'Close All tabs', 'Close All But This', and 'Copy Text to Clipboard'.
Drag Attachments from Attachment Control
Agent Browser UI users can now select and drag attachments from the attachment control onto their operating system.
Custom Browser Tab Title for Browser UI
Administrators can personalize Agent Browser UI by customizing the browser's tab title.
Custom Branding for Browser UI
Administrators can personalize Agent Browser UI by replacing out of the box Oracle logos with alternative images such as corporate branding.