Cloud Readiness / Oracle B2C Service Agent Browser UI
New Feature Summary
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  1. January 2021 Update
  1. Revision History
  2. Overview
    1. Workspaces
        1. Image Attachment Preview
        2. Hide Toolbar in Workspaces
        3. Workspace Report Row Count
        4. Thread Zoom
    2. Console
        1. Enhanced CC Handling (Reply All)

January 2021 Update

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Product Feature Notes
05 MAR 2021 Workspaces Thread Zoom Updated document. Delivered feature in January 2021.
29 JAN 2021     Created initial document.

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Workspaces

Image Attachment Preview

Image files can now be previewed from the attachment control.

Hide Toolbar in Workspaces

The workspace toolbar can be hidden.

Workspace Report Row Count

The workspace design option for 'show row count' is supported in Browser UI.

Thread Zoom

Users can zoom into thread content using the zoom control on the thread command bar under the ellipsis.

Console

Enhanced CC Handling (Reply All)

Reply to all of the recipients from the most recent customer thread.