This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 31 JUL 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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We have improved the Chat Engagement Panel in the Agent Browser UI. The new features include a modern, updated style, a streamlined chat header, and a new service level warning so that agents can easily see when service levels are met and exceeded.
Multi-Select Attachments for Deletion
Agent Browser UI users can select all files or a subset of files on the attachment control and delete.
The Bookmark feature in Analytics supports an option to bookmark the URL specific to the filter values that the user has specified. The Bookmark URL will be automatically copied to the clipboard after the type of bookmark URL is specified.
Inline Edit from Reports Within Workspaces
Agent Browser UI supports inline editing from within workspaces.