This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 26 JUN 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Chat Options in the Interaction Workspace
Chat Options in the Interaction Workspaces allows the administrator or any person creating an Interaction WS for Agent Browser UI to select from two options supported in runtime. This includes focusing the incident workspace when a chat is accepted or the option to not create an incident at all.
Bookmarks are now copied to the operating system clipboard with a single click.
New Labels for Thread Entry Buttons
The button labels for new thread entries have been changed to "Add Private Note", "Add Customer Entry", and "Add A Response". The functionality of the buttons has not changed.
Chat in Browser UI: Emoji Support
We have added emojis to the Chat experience within the Agent Browser UI. Agents can now choose from a menu of emojis to add when they are composing a message during a live Chat session.
Enable/Disable Chat System Notifications
Administrators can enable/disable or set the time and how many chat system notifications display.