This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Feature | Notes |
|---|---|---|
| 26 JUN 2019 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
Disclaimer
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Incident Reference List for an Answer
A new section called “linked incidents will be displayed within an accordion on the answer view page listing incidents that an article is attached to.
Answers Viewed in Last 24 Hours
The feature provides a new icon that helps Agents identify the answers viewed by the contact on customer portal in last 24 hours.
Short Cuts on Answer Detail Page
Now short cut keys are supported on answer detail page.
Agents can refine search results using facets.
Incident File Attachment Handling
Files can now be attached to an incident using drag and drop and multiple files can be downloaded from an incident using Chrome and Firefox.