| Date | Feature | Notes |
|---|---|---|
| 31 MAY 2019 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Agent Browser UI Themes enables users to select a color theme for the application background color. Agent Browser UI users can change the background color of the application by selecting one of the themes available in the 'preferences' menu. Each theme will colorize the background color of the application while side panels for items like chat, standard text, knowledge, and workspace tabs will have a lighter tint of the selected theme color.
New functionality has been added to the Agent's Chat experience within the Browser User Interface, where the compose control within the Engagement Panel now expands to show more content.
Chat Transfer Enhancement: Average Wait Time
New functionality has been added to the Agent's Chat experience within the Browser User Interface, where transferring chats to queues now includes an Average Wait Time indicator. This enhancement can help the Chat Agent set expectations about possible wait times, making the customer's experience better.
New functionality has been added to the Agent's Chat experience within the Browser User Interface, where chats that have been terminated by the end-user contain a Chat Concluded Indicator.