Oracle Service Cloud Agent Browser UI
New Feature Summary
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  1. November 2019 Update
  1. Revision History
  2. Overview
    1. Workspaces
        1. Reorderable Tabs
        2. New Workspace Designer Options for the Agent Browser UI
        3. Workspace Filter Mapping
    2. Analytics
        1. Runtime Slice and Rollup

November 2019 Update

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Feature Notes
20 NOV 2019 Created initial document.

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Workspaces

Reorderable Tabs

Agent Browser UI users can reorder top level workspace tabs.

New Workspace Designer Options for the Agent Browser UI

There are several new options for workspace controls and fields available in the .NET workspace designer that will render in Agent Browser UI. These include three new display options for yes/no fields (radio button, checkbox, switch), two new options for table controls (expand/collapse, image URL), rendering tabsets as accordions, and using a hosted image URL for the image control.

Workspace Filter Mapping

The workspace designer now has an option to configure workspace reports to filter on fields from tables outside the workspace report. This gives administrators the ability to contextualize the report results to the workspace record.

Analytics

Runtime Slice and Rollup

Agent Browser UI users can now customize their view of report data by defining Rollups and Slice groups after a report is run.