This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 30 OCT 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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This feature set expands knowledge foundation browser UI support to include answer versioning features. Answer versioning was originally released in 2018 for .Net and it is now available in the browser UI.
Answer versioning features include:
- Drafting and publishing answer versions
- Side-by-side comparison
- Future date publishing
- Auditing answer versions
The ‘cc’ and ‘bcc’ fields on the thread control will be hidden by default and can be revealed by clicking on the new ‘Cc/Bcc’ link adjacent to the ‘To’ field.
The default font configured in the Workspace Designer is honored in the thread control in Browser UI.
Browser UI workspaces can be configured to use a vertical thread orientation.
Add New Record from Add Existing Option
Agent Browser UI users can add new records from workspace reports when attempting to add existing records.
Users can see and manage default filter values and saved display and and data settings by using the Preferences section in Agent Browser UI.
Administrators can use a custom configuration setting to define an avatar image for staff accounts.