Oracle Service Cloud Agent Browser UI
New Feature Summary
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  1. October 2019 Update
  1. Revision History
  2. Overview
    1. Workspaces
        1. Attachment Icon
        2. Maximize Agent Browser UI Controls

October 2019 Update

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Feature Notes
24 OCT 2019   Created initial document.

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Workspaces

Attachment Icon

A paperclip icon will appear on the workspace attachments tab to indicate when file attachments are present and a number on the tab will indicate the number of attachments. This matches the behavior in the .NET console.

Maximize Agent Browser UI Controls

A maximize control appears in Agent Browser UI workspaces for threads, workspace reports, file attachment controls, time billed controls, and audit log controls which allows the user to expand the control within the browser application.