Oracle Service Cloud Agent Browser UI
New Feature Summary
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  1. September 2019 Update
  1. Revision History
  2. Overview
    1. Workspaces
        1. Opportunity Workspace Support
        2. Time Billed
        3. Create Contact from Search Filters

September 2019 Update

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Feature Notes
20 SEP 2019 Created initial document.

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Workspaces

Opportunity Workspace Support

Opportunity Workspace is now supported in the Agent Browser UI.

Please see KB Answer 10147 for a list of Supported/Unsupported Opportunity Features in BUI.

Time Billed

The Time Billed workspace relationship item is now available in Agent Browser UI.

Create Contact from Search Filters

When searching for a contact from a workspace, an option will be available to create a new contact using the search values. This feature already exists in .NET.