This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date |
Feature |
Notes |
|---|---|---|
| 08 MAR 2018 |
Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this release.
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The 18A Update of Oracle Commerce Cloud includes substantive improvements and changes to the following areas of the product:
- Agent Application
- Assisted Selling Application
- Audiences
- B2B
- Catalog
- Experience and Design
- Extensibility
- Guided Search
- Integrations
- Loyalty Framework
- Payments
- Platform
- Promotions
- Recommendations
- Reporting
- Storefront
What follows is a brief summary. For more details about each feature and improvement, please review the What’s New 18A Update document and the official Oracle Commerce Cloud documentation in the Oracle Cloud Help Center.
The major new features released in the Oracle Commerce Cloud 18A Update include:
Allows merchants via both API and UI the ability to link items to a main item for optional purchase by the shopper. Using this feature allows shoppers to select optional items they would like to order as part of a base item, such as gift wrap, monogramming, or warranties.
Storefront REST and JS API updates have been implemented to support add-on products. Out-of-the-box support includes Cart, Checkout, Order Confirmation, and Order History Details. Sample “gift wrap” product detail page widget is also available.
Shopper-Initiated Cancellations
Merchants can now allow shoppers to cancel orders from the online Storefront on their own and provide a cancellation reason. Includes ability for merchants to set a defined remorse period. This feature can be turned on/off via widget configuration if not needed.
Merchants can now allow shoppers to initiate a return request from the online Storefront on their own. The return option is available based on internal criteria, including order must be fulfilled, item must not be marked “non-returnable,” and item must not already be in a returned state. This feature can be turned on/off via widget configuration if not needed.
Multi-Factor Authentication Enhancement: Admin Session Timeout Setting
The Admin session timeout can be increased from the 15-minute default.
Through a new API, profiles can be securely deleted from OCC when customers request their Right to Erasure.
Through a new API, merchants can anonymize personally identifiable information (PII) in orders when requested by customers. Orders can be processed individually or in batches.
Worldpay Integration via Node.js
New server-side integration utilizing OCC generic payment framework webhooks and node.js allows merchants to integrate quickly with the Worldpay payment gateway for authorizing credit and debit cards. Both Storefront and Agent App will support this integration once implemented.
Allows merchants to set up store credit as a payment method. Includes ability for shoppers to pay for and redeem orders in the Storefront and Agent App using store credit, checking store credit balance, and refunding store credit. Can be used in combination with other payment methods.
OCC Reports have been migrated to an OBIEE front-end. They are now accessible through the OCC Admin dashboard instead of via the Reports tab. Includes a number of enhancements, including ability to save views/customizations of reports, and additional export formats.
New Audience report that shows sales, orders, and average order value for audiences that have been set up in the OCC Admin is now available. Now possible to see sales for different audiences in relation to one another.
Browser, Language, and Currency Support
Browser support is up-to-date.
No new languages or currencies are supported.
B2B Self-Registration of Accounts
Allows prospective organizations to submit requests for accounts on a seller’s site on their own. Includes ability for merchants to search, review, comment, and approve or reject incoming requests, as well as email notifications to the sellers and prospects during the various approval stages.
B2B Enhanced Search for Accounts and Contacts
Expands the account and contact search capability in the OCC Admin to include all queryable static string properties.
Shipping Calculator Webhook Improvements
Now includes comprehensive cart data, including add-ons and configured tems, detailed pricing information, and custom order properties. Supports ability to price multiple shipping groups using a single storefront API call to the server.
Return Request Validation Webhook
Can be invoked for returns and exchanges to verify if an order and/or items in an order are returnable. Can be used to obtain return authorization number, RMA number, tracking number, shipping label URL, and other name/value pairs that can be displayed to the shopper and stored with the return request.
Layout Manager: Role-Based Slots
New role-based slot is now available in Design Studio that allows merchants to vary content based on a user’s role (e.g. Customer Service Agent Supervisor, Customer Service Agent, Administrator).
CSS has been broken into multiple files that are loaded as needed. Overall CSS file size has been reduced and duplicate and unused CSS code has been removed.
Email Enhancements: Loyalty and Add-On Products
Email notifications for all order-related emails have been updated to support display of loyalty payment information and add-on products.
URL Patterns: Optional Product/Collection IDs
URL patterns have been made more flexible to allow merchants to have very simple patterns for category and product detail pages by making product and collection ID optional.
Developer Code Utility Enhancements
The Developer Code Utility has been improved to make it easy to create skeleton files for custom widgets. It now supports addition of local JavaScript files under user created widgets.
Merchants can now offer discount at the SKU level in the same way they could already offer discounts for products and collections. Includes the ability to search and select SKUs to include in a promotion.
Merchants can now set a limit on the number of times a coupon can be applied to an order.
Shopper Lifetime Value Enhancements
Two new shopper lifetime value fields are now available for audience rule creation: lifetimeCurrencyCode and firstVisitDate. Currency lifetime values are being set for all shoppers based on historical orders.
Personalization and audience rules now recognize returning registered shoppers even if they have not logged in.
A new Recommendations strategy is now available for merchants. The most recently viewed strategy allows merchants to present a list of a shopper’s most recently viewed products on key pages, such as homepage, product detail page, listing page, and cart.
The Attributes API is now used to add transform operations. Transforms include JSON Split, Regex Split, and Concatenate. Provides the ability to manipulate attribute data. Particularly useful for converting catalog data into a format usable for multi-value navigation.
Adaptive Intelligence Apps Integration
Allows merchants to leverage machine learning and personalization capabilities in site search. Uses third party data from Oracle Data Cloud and first party data from the OCC application.
Requires active subscription to Oracle Adaptive Intelligence Apps.
Loyalty Redemption Improvements
Now supports ability to handle shipping and tax in points (in currency) in both Storefront and Agent.
Enables merchants to use the capabilities of Oracle Loyalty Cloud in Oracle Commerce Cloud for standard use cases, including shopper enrollment, and accrual and redemption of points. Built using Oracle Integration Cloud.
Store On-Behalf-of-Shopper Flow
Allows Agents to shop on behalf of the shopper by launching the Storefront and shopping as the shopper. Includes ability for the Agent to see the Storefront as the shopper would and place the order on behalf of the shopper.
Allows merchants to set up Stores and use them in ASA. Includes ability to set up store-specific pricing, promotions, and catalog. Lets merchants sell inventory that is in-store, not just from a warehouse, and have shoppers leave the store with the item, rather than having to ship it.
ASA now supports split payments which allows a shopper to pay for an order across multiple credit cards.
Search Custom Order and Profile Properties
Allows store associates to search for custom order or profile properties, such as national ID number.
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