This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 11 JAN 2021 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
DISCLAIMER
The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.
This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.
With this CX Commerce update, Agents can now respond to shopper issues with a goodwill credit applied to an order where a shopper has experienced difficulties. Appeasements may be required in multiple circumstances – for example, when a shopper is dissatisfied with merchandise purchased, displeased with a delay in delivery, or upon receiving damaged product.
The appeasement may be issued against the cost of the items in the order or against the cost of shipping associated with the order.
Capability highlights:
- Appeasement can be issued against a submitted or fulfilled order.
- Capture appeasement details such as type, reason, amount, or specific notes.
- Validate appeasements data against external rules engine (via webhook).
- Issue appeasement on the payment method available on the order or to an external payment method.
- On submission, webhook will be triggered to pass the appeasement related data Admin API to return update on status and transactions.
Longtext Dynamic Property Support for Products/SKUs
This CX Commerce revision provides merchants the ability to create product and sku dynamic properties with type long text which can be used to store a large amount of plain unformatted text, such as content in CSV, JSON, or new line separated list format.
Dynamic properties of long text can be created to add promotional content and media or to apply product-specific styling to product detail pages. Merchants can now enter data used by custom presentations/widgets, without being interpreted as HTML.
Capability highlights:
- A business user can create a long text dynamic property via Administration UI or API.
- The new long text property will be a plain text rather than rich text editor.
- The business user can view and update the values of these dynamic properties on the general or custom product tabs of the product/SKU editor in the catalog Administration UI.
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 15 DEC 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
DISCLAIMER
The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.
This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.
Oracle CX Commerce is excited to launch its latest innovation, our next generation Open Storefront Framework (OSF) exclusively running on Oracle Cloud Infrastructure (OCI). OSF is an evolution of our Storefront that is focused on minimizing coding required, maintaining business level control, leveraging the latest technology frameworks, and providing robust tooling for the modern developer.
Capability highlights:
- Front-end developers can deliver faster, more responsive and richer user experiences.
- OSF is built with React so developers get to work with technology they know and love, but you also have flexibility and can develop in any front-end library of choice (e.g. React, Angular, Vue) without fear of lock-in.
- Headless without compromise – develop in your preferred front-end technology and still leverage business tooling.
- OSF leverages a fully-featured platform with drag-and-drop experience tools, context-aware preview, personalization, content, merchandising, search, catalog, inventory, A/B testing, reporting, and more.
- The UI layer provides a clean separation between the presentation layer and the state model to support local development and testing.
- Micro (not macro) updates simplify how experiences are assembled and delivered with reusable, granular components (widgets) to create, swap, and go without writing code.
- Experiment in a low-risk, low-effort way. Easily insert commerce into new buying experiences, plug in new technologies, and test new sites and regions.
- Streamline collaboration by incorporating command line tools in bespoke processes.
- Monitor performance and optimization across development & release cycles.
- Accelerated development through local rendering & testing and CLI tools, providing support for customer/partner CI/CD processes.
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 04 DEC 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
DISCLAIMER
The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.
This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.
Enhanced Boost and Bury in the Dynamic Curation UI
With this CX Commerce revision, we’ve introduced an enhancement to the UI for boosting and burying products in a dynamic curation rule. As a reminder, dynamic curation allows you to influence the ordering of search results when the shopper navigates to a category (collection) or enters a search term. You can also create dynamic curation rules. Each rule has a destination (a collection or search terms), a set of criteria for ordering the search results, and an importance level for each criterion. Search uses your prioritization and blends the criteria to generate a sort order.
This new enhancement provides an easier and more efficient way to choose and sequence the products you want to boost or bury. You can view and sequence your boosted or buried products in a light table that is always visible in the rule. For example, if you have a rule that prioritizes products that are newest and most viewed, you can boost specific products to the top of the product listing, and easily sequence them for the most appealing visual experience.
NOTE: Dynamic curation rules apply to search-driven collection pages, not collection pages driven from the catalog.
\With this update, all Commerce orders are now placed in a pending payment state prior to initiating payment. This ensures that orders are captured, and problems resolved, if there is an error during the payment or order submit process.
This update allows the merchant to respond when payment has been authorized on an order but not successfully submitted and provides an historical record of the transaction causing the authorization.
Capability highlights
- When configured to allow partial payments, Commerce places orders in a pending payment state at the start of checkout.
- If payments fail in a way that Commerce does not receive an error, the order will remain in the pending payment state.
- Allows shopper to change or retry payment.
- Prevents further order changes or deletion by purchaser.???????
- Pending payment orders will be canceled after the defined time period set in the Admin (see screenshot). A record of the order will be visible in our Agent UI.
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 20 NOV 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
DISCLAIMER
The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.
This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.
Edit Catalog Directly on Storefront
With this feature, businesses requiring frequent and high-volume catalog updates can now edit catalog items and move them directly to production, bypassing the publishing process.
Business users and merchandisers can see results of the changes immediately on the storefront, providing increased productivity whether changes are nightly or throughout the day.
Capability highlights
- Ability to edit catalog items via Admin UI and CSV file import.
- Ability to edit catalog items via Bulk Import API and Admin API.
- To accommodate direct edit, a search indexing schedule is automatically created and run every 15 minutes by default.
This feature must be turned on via API.
Integration with Subscription Management
With subscriptions becoming an increasingly popular way to buy products and services online, businesses are looking to strengthen customer relationships and evolve their strategies by taking advantage of a solution that also supports complex products and services.
With the release of the Integration with Subscription Management feature, CX Commerce customers now have access to new functionality for generating loyalty and long-term customer relationships while simplifying the commerce experience.
Key benefits:
- Self-service for managing the entire life cycle of subscription management
- Self-service capability for subscription management of complex configurable services
- Subscriptions can be created and modified seamlessly across CX Commerce, CPQ, and Subscription Management applications.
Integration with Subscription Management is applicable for both Commerce B2C and B2B customers. This integration requires CX Commerce and CPQ with Oracle Integration Cloud (OIC).