This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 31 AUG 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Column Definitions:
Features Delivered Enabled
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Action is Needed BEFORE Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
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|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
|
||
Oracle CX Audience Integration
An integration with Oracle CX Audience is now available. If you are also an Oracle CX Audience customer, you can now easily ingest CrowdTwist data, create custom audiences, and export those audiences back into CrowdTwist as actionable segments.
Use CrowdTwist loyalty data to create richer audiences with the Audience Designer. Then leverage these audiences within CrowdTwist to create personalized engagement opportunities.
Steps to Enable
Oracle CX Audience is required to use this feature.
Key Resources
Visit our Help Center to learn more.
Oracle Responsys Multi-Language Data Push
If you are also an Oracle Responsys customer, you can now easily upgrade your integration so that it uses the latest CrowdTwist data push, which provides support for multiple languages.
With this updated Responsys integration, you can leverage the latest CrowdTwist data push to deliver loyalty emails in a user's preferred language.
Steps to Enable
Oracle Responsys is required to use this feature.