Cloud Readiness / Oracle CrowdTwist Loyalty and Engagement Cloud
What's New
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  1. January 2022 Update
  1. Revision History
  2. Overview
  3. Feature Summary
  4. CrowdTwist Loyalty and Engagement
    1. Control Center
        1. API Key Management
        2. Member Care UI for Multiple Point Expiration
    2. Rewards
        1. Coupon File Upload for Auto Reward

January 2022 Update

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Product Feature Notes
31 JAN 2022     Created initial document.

Overview

HAVE AN IDEA?

We’re here and we’re listening. If you have a suggestion on how to make our cloud services even better then go ahead and tell us. There are several ways to submit your ideas, for example, through the Ideas Lab on Oracle Customer Connect. Wherever you see this icon after the feature name it means we delivered one of your ideas.

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DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Feature Summary

Column Definitions:

Report = New or modified, Oracle-delivered, ready to run reports.

UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.

UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.

Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.

Ready for Use by End Users
(Feature Delivered Enabled)

Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features.

Customer Must Take Action before Use by End Users
(Feature Delivered Disabled)

Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing.

Feature

Report

UI or
Process-Based:
Small Scale

UI or
Process-Based:
Larger Scale*

CrowdTwist Loyalty and Engagement

Control Center

API Key Management

Member Care UI for Multiple Point Expiration

Rewards

Coupon File Upload for Auto Reward

CrowdTwist Loyalty and Engagement

Control Center

API Key Management

You can now view and manage your program's API keys from the Control Center.

This self-service tool allows you to create and manage Client, Partner, and hash-based message authentication code (HMAC) API keys.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

Role Information

Access to the API Key page is controlled by the "API Key" permission.

  • "N/A" prevents users from accessing the page.
  • "Read" allows users to view the existing configuration.
  • "Write" allows users to create new API keys.

Member Care UI for Multiple Point Expiration

You can now access Inactivity Point Expiration details in Member Care. The first in / first out expiration view will also be updated to support programs with multiple point expiration rules.

You can now view all of a member's point expiration information, including support for programs with multiple point expiration rules.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

  • In CrowdTwist, go to Program > Member Care and click View for a member in the list to see all of that member's point expiration details.

Key Resources

Rewards

Coupon File Upload for Auto Reward

You can now upload a comma-separated value (CSV) file for single-use coupons using the Control center.

You can add one or more files for processing, download the files you have uploaded, and also delete files if required.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

Take these steps when entering or updating Coupon Code Settings:

  1. Create the CSV file with valid coupon codes.
    • Codes can be URLs hosted on your website or a string of characters. 
  2. Click the new Add File button.

You will see a Success or Failed message.

Add File Button and Success Message

NOTE: Files can take one to two hours to become active.

Key Resources