Cloud Readiness / Oracle CrowdTwist Loyalty and Engagement Cloud
What's New
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  1. June 2022 Update
  1. Revision History
  2. Overview
  3. Feature Summary
  4. CrowdTwist Loyalty and Engagement
    1. Control Center
        1. Receipt Scan Enhancement
        2. SKU Exclusion
    2. Integrations
        1. User Profile API
    3. User Interface
        1. Additional Frequency Periods
        2. Enhanced Date Formats in Widgets
        3. Live Push Retry

June 2022 Update

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Product Feature Notes
30 JUN 2022     Created initial document.

Overview

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Feature Summary

Column Definitions:

Report = New or modified, Oracle-delivered, ready to run reports.

UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.

UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.

Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.

Ready for Use by End Users
(Feature Delivered Enabled)

Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features.

Customer Must Take Action before Use by End Users
(Feature Delivered Disabled)

Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing.

Feature

Report

UI or
Process-Based:
Small Scale

UI or
Process-Based:
Larger Scale*

Control Center

Receipt Scan Enhancement

SKU Exclusion

Integrations

User Profile API

User Interface

Additional Frequency Periods

Enhanced Date Formats in Widgets

Live Push Retry

CrowdTwist Loyalty and Engagement

Control Center

Receipt Scan Enhancement

In addition to the SKU, you will now be able to view the SKU description or item name if available on the scanned receipt in the Control Center. This information is accessible in the Purchase tab in Member Care by clicking the information bubble, which includes all custom data attached to a particular purchase. 

Screenshot showing information bubble to click on to access the custom data available from the receipt scanned

Information bubble to click on to access the custom data available from the receipt scanned

Screenshot showing modal that contains all custom data, now including the SKU description/item name

Modal that contains all custom data, now including the SKU description/item name

You will now have the SKU and SKU description or item name available in the Control Center and is also available for export in Data Export.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

SKU Exclusion

The SKU exclusion feature will now allow you to define and manage SKUs that should be excluded from earning points for transactions.

Screenshot showing how to exclude a Specific SKU in the Commerce Settings

Excluding a Specific SKU in the Commerce Settings

SKU exclusion is now self-service and you no longer need to reach out to CrowdTwist for support.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

Role Information

You must have ‘Write’ access to Commerce Configuration in the Control Center

Integrations

User Profile API

You will now have the option to obfuscate Personally Identifiable Information (PII) from the User Profile API.  CrowdTwist now offers an optional query parameter called ‘pii’ in the Get User Profile call and setting the query parameter to false will retrieve member data without exposing pii.

For databases that should not receive PII data, you will be able to use the User Profile API without exposing this data.

Steps to Enable

Review the REST service definition in the REST API guides, available from the Oracle Help Center > your apps service area of interest > REST API. If you're new to Oracle's REST services you may want to begin with the Quick Start section.

Key Resources

User Interface

Additional Frequency Periods

When configuring frequency caps for engagement activities and redemption limits for rewards, you now have new frequency periods to choose from: 90 days and 180 days.

Image Showing All Possible Frequency Periods in Activity Configuration

Image Showing All Possible Frequency Periods in Activity Configuration

In addition to the capabilities that include the frequency caps at rolling timeframes (for example 24hrs, 7 days, 30 days, and 365 days), you now have new frequency periods of 90 days and 180 days to choose from the dropdown.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

Enhanced Date Formats in Widgets

You can now define the date format that is appropriate to your region displayed within your widgets, such as MONTH DAY, YEAR or DD-MM-YYYY.

You can now pick your preferred date format.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

Live Push Retry

CrowdTwist Live Push will now have a longer retry period in case of message delivery failure to downstream systems.

If a system is undergoing maintenance or is down, the logic will now attempt to push the data 5 times every hour for up to 8 hours.  CrowdTwist will only retry if the previous attempt has failed.

Steps to Enable

Review the REST service definition in the REST API guides, available from the Oracle Help Center > your apps service area of interest > REST API. If you're new to Oracle's REST services you may want to begin with the Quick Start section.

Key Resources