Cloud Readiness / Oracle CrowdTwist Loyalty and Engagement Cloud
What's New
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  1. October 2021 Update
  1. Revision History
  2. Overview
  3. Feature Summary
  4. CrowdTwist Loyalty and Engagement
    1. Program Configuration
        1. Multi-Country Points Expiration
    2. User Interface
        1. Navigation Changes

October 2021 Update

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Product Feature Notes
29 OCT 2021     Created initial document.

Overview

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DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

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Feature Summary

Column Definitions:

Report = New or modified, Oracle-delivered, ready to run reports.

UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.

UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.

Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.

Ready for Use by End Users
(Feature Delivered Enabled)

Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features.

Customer Must Take Action before Use by End Users
(Feature Delivered Disabled)

Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing.

Feature

Report

UI or
Process-Based:
Small Scale

UI or
Process-Based:
Larger Scale*

CrowdTwist Loyalty and Engagement

Program Configuration

Multi-Country Points Expiration

User Interface

Navigation Changes

CrowdTwist Loyalty and Engagement

Program Configuration

Multi-Country Points Expiration

You can now define country-specific points expiration rules. This allows global programs to better comply with local regulations.

You can use country specific points expiration rules to create different program experiences within the same Oracle CrowdTwist instance. Members will have their points expired based on the country set in their profile.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

Role Information

You must have write permissions for the points expiration configuration to manage rules.

User Interface

Navigation Changes

We have made some changes to our navigation menu. 

Settings now includes:

  • Commerce Configuration
  • Partners
  • Tiers
  • Points Expiration
  • Email Styles
  • Languages (New)

Program still contains:

  • Member Care
  • Widgets
  • Users (Previously Control Center Users)
  • Batch Processing
  • Product Catalog

Program now contains features most commonly visited by customers for day-to-day program management, while Settings contains features that are typically set once or less frequently updated.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources