This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 20 DEC 2021 | Program Configuration | Unrecognized Fulfillments | Updated document. Revised feature information. |
| 30 SEP 2021 | Created initial document. |
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Column Definitions:
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Customer Must Take Action before Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
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|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
|
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CrowdTwist Loyalty and Engagement
You can now define your Other text when creating a survey. Additionally, the Other and Optional text fields now have full translation support for multi-language programs.
This allows you to better personalize and localize surveys with custom Other text and full translation support.
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
Fulfillment requests may now include items that were not part of the original purchase. These unrecognized items will be ignored when awarding points.
This allows you to include additional items when fulfilling a member's purchase, for example a free product sample. These items will no longer be rejected in the CrowdTwist Fulfillment API call.
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
You can now add and update Reward Fulfillment details using Redemption Fulfillment API. This information is available in the Control Center and Widgets via the Activity Ledger in Member care and Reward History Widget, respectively.
You can also retrieve Reward Fulfillment details via API.
With this enhancement, a Customer Service representative will be able to support loyalty members with Reward Redemption Fulfillment status. Members can also track Reward Fulfillment status in their Reward Redemption History.
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources