This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Feature | Notes |
|---|---|---|
| 08 JUN 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in the Oracle CX Audience 20B Update .
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Column Definitions:
Features Delivered Enabled
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Action is Needed BEFORE Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
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|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
|
||
Updated Account Management Area
The Account Management area has a new look and feel. This update does not include any functionality changes (except for new CX Audience features in 20B).
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
Visit our Help Center to learn more.
Role Information
Users must have Account Administrator access to use Account Management functionality.
An integration with Oracle Infinity is now available. Use this integration to build audiences in Oracle CX Audience using web events from Oracle Infinity.
The following event data from Infinity can be used in CX Audience:
- Abandon cart
- Add to cart
- Content view
- Link view
- Product purchase
- Product view
Infinity exports event data to the CX Audience Secure FTP server in a folder named infInt/[your CX Audience account name]. CX Audience then imports that data via Connect jobs. Each event type has a separate Connect job.
When Infinity exports data into CX Audience, you can use the data by creating filters. When selecting a filter, choose Infinity Events.
Steps to Enable
Oracle Infinity Streams is required to use this feature.
Key Resources
Visit our Help Center to learn more.
Role Information
To configure the Oracle Infinity integration, a user must have Account Administrator access. After the integration has been set up successfully, all users have access to the Infinity data in CX Audience.