Revision History

This document will continue to evolve as existing sections change and new information is added. All updates are logged below, with the most recent updates at the top.

Date

What's Changed

Notes

21 FEB 2017

Oracle Eloqua Apps Release 230 and Oracle Eloqua Release 486

10 JAN 2017

Oracle Eloqua: Release 485

10 JAN 2017

Initial Document Creation

Overview

This guide outlines the information you need to know about new or improved functionality in Oracle Eloqua Q1 2017 Release. Each section includes a brief description of the feature, any tips or considerations that you should keep in mind, and the resources available to help you.

Security & New Features

We would like to remind you if your system has modified security structures you may need to advise your security administrator of new features you would like to take advantage of. To assist you Appendix A provides a listing of the new features and the security attributes needed to employ the new features when you have decided to implement them.

Give Us Feedback

We welcome your comments and suggestions to improve the content. Please send us your feedback at omcdocumentation_ca@oracle.com.

Upgrade/Update Tasks

You do not need to take any action to receive this upgrade. The upgrade occurs automatically in your instance during the maintenance window.

Release Feature Summary

Some of the new Oracle Eloqua features are automatically available to users after the upgrade and some require action from the user, the company administrator, or Oracle.

The table below offers a quick view of the actions required to enable each of Eloqua’s Q1 FY17 features.

Action Required to Enable Feature

Feature

Automatically Available

End User Action Required

Administrator Action Required

Oracle Service Request Required

Oracle Eloqua: Release 485

Analytics

Data import and export

Forms

HIPAA and Data Privacy Add-ons

Landing Pages

Lead Scoring

Program Canvas

Replication Sandbox

Security

Segments

Supported Browsers

Developer updates

Oracle Eloqua Apps: Release 230

General Sales Tools enhancements

Engage

Profiler

Date app

Oracle Sales Cloud Integration app

Eloqua-WeChat Integrator app

Supported Browsers

Oracle Eloqua: Release 486

General enhancements

Analytics

Campaigns and Programs

Fields and Views

Forms

Replication Sandbox

Security

User Management

Developer updates

Oracle Eloqua: Release 485

Feature updates for the Eloqua 485 release.

Release dates:

User Updates

Analytics

The new Insight home page has been updated to make it easier for you to access the report catalog as well as the online help. Learn more

Important: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.

The Campaign Region and Product legend elements can also be used as filters on the Campaign Analysis dashboard. Learn more

Data Import and Export

Fixed a permission issue in the data import/export area. Learn about data import and export

Forms

Several changes have been made to integrate the features of the soon to be deprecated Form Pre-population app into Oracle Eloqua. See this video playlist for tips on building forms that achieve the same goals. Learn more

HIPAA Advanced Data Security and Advance Data Privacy Add-on Cloud Services

Performance improvements to sending the welcome email when opting in.

Using the add-ons, you are now able to take advantage of Eloqua's dynamic link tracking features within the Email Access Token Cloud Content service so that Contacts clicking through links generated by this Cloud Content service are linked to the Visitor Profile connecting web activity to the Contact. Along with connecting web activity, the addition of Eloqua’s dynamic link tracking enables personalizing the Set Password page. Learn more

Important: HIPAA Advanced Data Security and Advance Data Privacy Add-on Cloud Services are available for specific trims. Please contact your account representative for more information.

Landing Pages

The character limit for vanity URLs has been increased from 90 to 256. Learn more

Lead Scoring

While inside a lead scoring model, you can preview the lead score for up to 10 contacts. Learn more

Lead scoring now also includes external activities. Learn more

Program Canvas

You can now subscribe and unsubscribe contacts to and from certain email groups using program canvas to control the type of communications they receive. Learn more

New action steps are available on the program canvas to move and add contacts to program builder. Learn more

Security

There are new default password security settings for new customers:

Learn more

Segments

Updates to the Opened Emails from Campaigns & Clicked Emails from Campaign segment criteria result in a faster & more accurate representation of applicable contacts within your segments.

The specific list of segment criteria affected are:

Learn more about this change by reviewing our documentation and product notice.

When deleting a filter with a quicklist, the quicklist is also deleted. Learn more

Supported Browsers

Firefox 47, Chrome 54, and Internet Explorer 11 are the preferred browsers for Eloqua. For a complete list, please see Supported Environments.

Developer Updates

AppCloud Developer Framework

Increased the canvas cloud step data retention from 30 days to 90 days.

Bulk API

Events:

Authentication:

For additional information and examples, refer to the changelog.

Oracle Eloqua Apps: Release 230

Feature updates for the Eloqua Apps 230 release.

Release dates:

User Updates

General Sales Tools Enhancements

We have made some visual updates to make Engage and Profiler look consistent:

Engage Enhancements

You can insert an Eloqua signature when composing an Engage email. Signatures are created and stored in your Eloqua component library in the Signature Layouts area. They can contain images, field merges, and hyperlinks. Learn more

When sending an email to a new contact, you are prompted to complete all required contact fields. Learn more

When viewing your sent emails, an attachment (paperclip) icon is displayed for emails that contained attachments to make them easy to identify. Learn more

You will no longer be timed out of your Engage sessions so that you don't lose the email draft you've been working on due to inactivity.

NOTE: The responsive version of Engage is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.

Profiler Enhancements

You can copy and paste a contact's details, such as phone number, email address, and so on, when viewing their profile. Highlight the text and use keyboard shortcuts (CTRL+C to copy and CTRL+V to paste). Learn more

Date App Enhancements

We have renamed the Date Decision app to Date app. You will see this new name in your list of installed apps, as well as the campaign canvas and program canvas. Learn more

The Date app has a new Date Calculator action service, which you can use to write the results of date operations to contact records, for use in your campaigns and programs. You can calculate the difference between two dates and assign the result to contact field, or add a time interval to a date and assign the new date to a contact field. Learn more

Oracle Sales Cloud Integration App Enhancements

Global Settings on the left navigation bar have been removed and the defaults have been migrated to a connection. We have also made visual and functional changes to how you add, edit, and delete connections and credentials. Learn more

Bidirectional mapping is now available for Actions. You can specify both export field mappings from Eloqua to Oracle Sales Cloud, and import field mappings from Oracle Sales Cloud to Eloqua. Learn more

All reporting data is stored for 3 months. Learn more

NOTE: Oracle Sales Cloud Integration app is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.

Eloqua-WeChat Integrator Enhancements

A WeChat statistics report is now available, which lets you quickly determine which articles are the most interesting for your followers. Learn more

Customer Service Messages are now available when configuring the WeChat Message Sender on the canvas. Learn more

When adding WeChat Official Accounts, an OpenID Field is now available. Use this field to select an Eloqua contact field to which the OpenID of a WeChat follower should be mapped to. This is used for recording WeChat activity as external activities in Eloqua.

NOTE: The Eloqua-WeChat Integrator app is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request. My Oracle Support will provide an installation URL.

Supported Browsers

The preferred browsers for Profiler and Engage are now Firefox 47 and Chrome 54. For a complete list, please see our Supported Environments list.

Oracle Eloqua: Release 486

Feature updates for the Eloqua 486 release.

Release dates:

User Updates

General Enhancements

The zoom warning has been removed from Eloqua.

Analytics

You can now include account and visitor information in your reports so that you can more effectively measure your marketing efforts.

The Website Visitors by Geography report has been updated to include additional visitor details.

Demo mode can now be enabled in reports by an action permission. Previously, customer administrators were able to create a demo mode.

Four new reports are now available in Insight:

NOTE: Insight is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.

Campaigns and Programs

The approval button is now disabled after a campaign has been approved. Prior to this change it was possible to press the approve button multiple times which could cause approval stages to be set incorrectly. Learn more

A new Subscribed to Group decision step is available on the program canvas. Use this step to evaluate and route contacts based on whether they are subscribed to an email group. Learn more

Fields and Views

The All Contact Fields and All Account Fields views are not editable and only have the View and Set Security permissions. Learn more

Forms

We have made additional changes to integrate the features of the soon to be deprecated Form Pre-population app into Oracle Eloqua. Picklist values can now be pre-populated using field merge values. Review the product notice and forms documentation for additional information about the changes.

All form submits are now validated. Learn more

Replication Sandbox

Data posted from sandbox landing page form is no longer posted to production site; it points to the sandbox site. Learn more about the replication sandbox.

Security

You can now manage a whitelist of domains allowed to help prevent phishing attacks. Learn more

User Management

You are now able to change the security configuration of an active user so that they can only log in via SSO. The Forgot Password link is disabled for SSO only users. A new User Import Field is now available so you can bulk update users to SSO Only. Learn more

Developer Updates

AppCloud Developer Framework

Firehose services can now subscribe to program canvas events. This enhancement provides app providers the ability to develop firehose services that receive notifications for the following program canvas events: Created, Updated, Deleted, Draft, Activated, and Paused. Learn more

Platform Notices

EloquaService API deprecation is coming on May 1st, 2017. Learn more

For additional information and examples, refer to the changelog.

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