This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Feature | Notes |
|---|---|---|
| 19 FEB 2020 | Send Time Optimization (STO) Icon on Email Step | Updated document. Revised feature information. |
| 14 FEB 2020 | Send Time Optimization (STO) Icon on Email Step | Updated document. Delivered feature in update 20A. |
| 14 FEB 2020 | Oracle Sales Cloud Integration App | Updated document. Revised feature information. |
| 22 JAN 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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A new Account Engagement Activity dashboard is now available. This dashboard provides an account-centric view of marketing metrics. It organizes marketing metrics by account rather than leads, channel, or product.
We have made visual enhancements to dashboard charts. When you hover over the chart data or a chart legend, the inactive series dims.
Insight (OBIEE) updates to better analyze marketing activities at an account level:
- New Account Activity subject area to build your custom analysis of account activities and campaign performance at an account level
- Updates to the Campaign Analysis by Activity Data subject area to include new account attributes that allow you to connect the Account Activity based reports and campaign based reports
- New out of the box reports supporting the Account Engagement Activity dashboard: Top Engaged Accounts shows the top engaged accounts and the Top Engaged Accounts - Total Contacts report shows the individual contact activity for your engaged accounts.
Build an Insight analysis using the new Campaign Last Modified Date / Time attribute. The attribute is available in the Campaign attribute folder.
Definitions for form related metrics are now available in Insight. View the definitions by mousing over the metric in the Criteria tab or Results tab of the OBIEE Analysis Editor.
A new Insight (OBIEE) role, BI Contact Security User, is now used if a customer instance enables contact level security.
Insight (OBIEE) no longer requires the use of Adobe Flash to run an analysis.
An integration between Eloqua and DataFox is now available. Improve segmentation using complete and up-to-date information, provided by DataFox, for more targeted marketing campaigns. DataFox also provides an account score to identify and prioritize quality leads, further aligning marketing and sales teams across each of their systems.
IMPORTANT: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request. Additionally, in order to leverage this integration, a DataFox subscription is required. Please contact your account manager for additional information.
You can now map the following on Facebook forms when mapping form fields in the app instance configuration:
- work email
- all questions from Facebook Conditional Questions
- all questions from a multi-page Facebook form.
The instance configuration user interface for the Infinity Action Center Feeder has been updated to use the action list discovered from Infinity.
IMPORTANT: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.
Oracle Sales Cloud Integration App
You can now use a new Oracle Sales Cloud import, Campaign Member, which imports all campaign member associations originating in Oracle Sales Cloud.
IMPORTANT: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.
Creating/updating users in Eloqua from Sales Cloud now uses Sales Cloud Username instead of the earlier used CRM Username field in mapping. Existing imports configured with CRM Username will continue to work, however they should be updated to use the new field. This reflects the enhancement announced with Eloqua update 19D, where CRM User ID was supported for multiple CRMs simultaneously on all user management interfaces.
Salesforce.com Integration App
The Salesforce.com integration app will now stop imports after consecutive failures.
After creating a marketing activity export in the Salesforce.com integration app, a page is displayed to confirm the successful export and a summary of the activity.
The mappings of a new activity export have been adjusted.
Users can now click Create export before choosing an activity group.
The list of exports on the edit screen for an export group has now been moved to the Overview page and is nested under each export group.
Creating/updating users in Eloqua from Salesforce now uses Salesforce Username instead of the earlier used CRM Username field in mapping. Existing imports configured with CRM Username will continue to work, however they should be updated to use the new field. This reflects the enhancement announced with Eloqua update 19D, where CRM User ID was supported for multiple CRMs simultaneously on all user management interfaces.
Send Time Optimization (STO) Icon on Email Step
You can now easily identify campaigns running Send Time Optimization by an icon on the Email step.
IMPORTANT: Send Time Optimization is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.
Eloqua now offers native support for list unsubscribe via mailto, improving the prospect experience and reducing risk of spam complaints.
Export Email and Landing Page HTML
You can now export responsive HTML from the email and landing page Design Editors. This enables you to share that content and utilize the output for other use cases, giving you greater flexibility while also having the benefit of the editor.
IMPORTANT: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.
Classic Form Design Editor Deprecation
You are no longer able to create or copy new forms using the classic Design Editor. You are still be able to edit pre-existing forms created in the classic Design Editor. Please use the new responsive form Design Editor to create new forms.
Restoring Recently Accessed by Me and Recently Modified
The Recently Accessed by Me and Recently Modified filters have been brought back to emails, forms, and landing pages.
- Chrome 79 and Firefox 72 are the A (Best Choice) browsers for Oracle Eloqua.
- IE 11 has been downgraded from B (Functional) to C (Limited) support.
- Microsoft’s new Chromium Edge is now considered as C (Limited) support.
System notifications email templates are being updated. Some templates will have an updated look and be more responsive on mobile. We will continue to update further templates in future releases.
We have updated our tracking in preparation for the Chrome 80 update. No action is required.
New Marketing Operations Center Now Generally Available
The new Marketing Operations Center is now generally available. With a new look and feel, along with some new metrics, the Marketing Operations Center features a new Health Dashboard that marketing administrators can utilize to readily identify potential system issues and receive guidance to take corrective actions.
Infinity Analytics Include Eloqua Activities
Visitor's User Agent values are now sent from Infinity to Eloqua for:
- internal page views
- external page views
- email clickthroughs
- email opens
Engage administrators are now able to change the default email address and sender name for emails sent from Engage for sender reputation. This option is available in Engage Global Settings as Sender Display Name and From Address. It is disabled by default.
IMPORTANT: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.
Authenticated Contact Management Now Authenticated Portals
Authenticated Contact Management is now named Authenticated Portals. The key features of Authenticated Portals are:
- Secure Contact Management
- Secure Content Management
- Branded Secure Inbox
In this update, the default (system) landing pages created as part of microsite setup are now created in the Design Editor. However, you can still use landing pages created in the Source editor.
Secure Branded Image and App Domains
Customers who have implemented branding can now secure their branded application and image domains as part of our controlled availability program.
IMPORTANT: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.
Additional Signature Fields for User Uploads
The following signature fields are now available for user uploads:
- City
- State
- Country
- Zip Code
- Email sender address
accountId will now be returned at complete depth when retrieving, creating, or updating Contacts using the Application API when the Contact is linked to an Account.
As part of the Classic Design Editor changes, the Create a form Application API Form endpoints will not allow you to create classic design editor forms and Update a form Application API endpoints will not allow changing a form from responsive to classic.
You can now set the status for all records in an execution using just the execution ID. The new updateAll parameter determines what status to set records in an execution, when creating a contact or custom object sync action definition.
Resolved an issue where it was possible to create export definitions with a dataRetentionDuration of null, resulting in data being deleted sooner than intended. Now, dataRetentionDuration can no longer be set to null, and the default duration will continue to be 12 hours (ie. PT12H).