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  1. Update 23A
  1. Revision History
  2. Overview
  3. Feature Summary
  4. Oracle Me Employee Experience
    1. HR Help Desk
        1. Define a Primary Contact as a Recipient for Notifications to Employees

Update 23A

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Module Feature Notes
25 JAN 2023     Created initial document.

The table includes a chronological listing of document changes.

Overview

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Disclaimer

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Feature Summary

Column Definitions:

Features Delivered Enabled

Report = New or modified, Oracle-delivered, ready to run reports.

UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.

UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.

Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.

Ready for Use by End Users
(Features Delivered Enabled)

Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features.

Action is Needed BEFORE Use by End Users
(Features Delivered Disabled)

Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing.

Feature

Report

UI or
Process-Based:
Small Scale

UI or
Process-Based:
Larger Scale*

Oracle Me Employee Experience

HR Help Desk

Define a Primary Contact as a Recipient for Notifications to Employees

Oracle Me Employee Experience

HR Help Desk

Define a Primary Contact as a Recipient for Notifications to Employees

In the case of an HR Help Desk request or an internal service request, the primary point of contact on a service request is an employee. This feature lets users define the primary point of contact as a recipient of a notification (defined using Notification Preferences Manager) when a change has been made to the associated help desk request.

As an employee, after I've submitted a request for assistance, I'll receive notifications about important updates on my issue.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

When defining notifications through Notification Preferences Manager, the ability to define the primary contact as the recipient for a notification is only available when you select the object of HR Help Desk Request or Internal Service Request. Notifications of this type don't support the ability to enable users to "follow" a service request.

Access Requirements

In order to define a primary point of contact as a recipient for a notification, you must have the correct privileges to access the Notification Preferences Manager under the Tools menu.