Update 23D

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Overview

HCM Cloud applications have two types of patches you can receive that are documented in this New Feature Summary:

• Release Updates (23A, 23B, 23C, and 23D)
• Optional Monthly Maintenance Packs to each update

It is important for you to know what Release Update your environment is on. You can find this in your Cloud Portal.

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HAVE AN IDEA?

We’re here and we’re listening. If you have a suggestion on how to make our products better, please let us know. To enter an idea go to the Ideas Lab on Oracle Customer Connect. In this document wherever you see the light bulb icon after the feature name it means we delivered one of your ideas.

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Suggested Reading for all HCM Products:

• HCM Common What's New - In this What's New you will find feature that are used across applications.
• Human Resources What’s New – In the Global Human Resources section you will find features on the base application in which other application are built upon. 

NOTE: Not all Global Human Resource features are available for Talent and Compensation products.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Oracle Me Employee Experience

Celebrate

Appreciate the outstanding efforts of your employees using Oracle Celebrate, a part of the Oracle ME employee experience platform. Create recognition programs based on core values, across your organization. Enable employees to participate in these programs, post congratulatory messages that others can see and react on their dashboards, and send reward points. To use this product, you need to be licensed for the Touchpoints product.

Introducing Oracle Celebrate

Appreciate the outstanding efforts of your employees using the all new Oracle Celebrate, a part of the Oracle ME employee experience platform. Create recognition programs based on core values, across your organization. Enable employees to participate in these programs, post congratulatory messages that others can see and react on their dashboards, and send reward points.

HCM Communicate

HCM Communicate provides communication teams a powerful way to create, target and track company communications sent to employees. The product allows teams to granularly target communications to their employees, as well as retarget future communications based on employee engagement. HCM Communicate provides an intuitive templated WYSWYG content creator that allows communication teams to quickly create engaging content. The system allows communication teams to send out communication on behalf of others in the organization. HCM Communicate provides a robust toolkit that allows organizations to engage effectively with their employees. HCM Communicate requires a subscription to Fusion HCM Communicate Cloud Service. Customers must first subscribe to this service prior to using HCM Communicate.

OTBI Reporting

Create OTBI reports for HCM Communicate for the Number of Campaign and the Number of Responses measures. Use these measures in various ways to derive meaningful reports. For the Number of Campaigns measure, you could find out these details:

• What are all the campaigns in the system and what are their statuses?
• How many of my campaigns are one-time vs ongoing campaigns?
• How many campaigns of each purpose type are there?

For the Number of Responses measure, you could find out these details:

• Who are the recipients who submitted a response as part of the Get Response campaign?
• What’s the breakdown of responses on the campaign?
• How many responses were received on each Get Response campaign in the system?

View Audience Details for Journey Campaigns

Access a detailed list of employees targeted by a Journeys campaign to gain a deeper understanding of the audience. You can now look at these details:

• Employee names
• Business units
• Work locations
• Work email addresses
• Work mobile phone numbers

Previously, this was available for General and Get Response campaigns only.

Grow

Oracle Grow, a part of the Oracle ME employee experience platform, combines learning, skill development, and career mobility to drive individual and organizational success. It brings together all the elements that your employees need to excel in their current roles and for career growth including learning, skill development, gigs to develop competence and expertise.

Discover More Learning Resources

Check out Oracle Grow that now gives employees the ability to discover more learning items:

• Learning for their favorite gigs to excel in their current role
• Learning for their favorite gigs and jobs to grow their career 
• Popular learning topics in their role
• Popular learning their peers are undertaking 
• Featured learning items within learning topics they follow

Touchpoints

Oracle Touchpoints is a continuous listening and action channel between employees and managers to create meaningful interactions that build trust, boost retention, and foster growth. Touchpoints is a separately sold product.

Check-In Enhancements

Take advantage of the enhancements to check-ins, which include editing an existing recurring check-in and viewing Performance check-ins. When editing a recurring check-in, you can now change the frequency of the series and add recurring discussion topics. These enhancements support your need for convenience and adaptability to your time management requirements. 

Request Feedback on Goals in Touchpoints

Take advantage of the enhanced feedback feature in Touchpoints that allows you to request feedback on performance goals. The feature now enables you to request general feedback and feedback about a goal.

Support for Multiple Assignments

Support for employee and manager relationships that include multiple assignments is now available in Touchpoints check-ins and manager pages.

Accessing Performance Check-ins in Touchpoints

View and update Performance check-ins from Touchpoints. These check-ins are created in Performance Management and can be managed from Touchpoints. They’re included in all interaction analytics on the manager’s Touchpoints Summary page and accessible from the employee’s Touchpoints page.

HR Help Desk

Oracle Human Resources Help Desk is a native engagement solution that provides robust HR case management capabilities, leading to a superior HR service experience. This application covers all aspects related to service request management for workers, managers, and HR Help Desk agents.

Help Desk Agent Global Capacity Override

Administrators can now modify an individual Help Desk Agent's capacity to allow override of the global capacity value that has been set for all agents. This can be used to reduce the limit of work for new agents in training or to increase the capacity for a particular experienced agent, or other similar scenarios.

Personal Signatures for Agents

Help Desk Agents can now construct personal signatures that will be automatically inserted at the bottom of an email message when they begin composing the message.

Use an Action Plan to Draft a Knowledge Article From an Internal Service Request

Administrators can now configure an Action Plan which can be used to draft a knowledge article for the Internal Help Desk. While this has been a possibility with the HR Help Desk, this functionality is now being added to the Internal Help Desk.

Copy Attachments when Copying Help Desk Requests

When copying a help desk request, agents now have the ability to choose which attachments should be copied to the new cloned request. This saves time for the agent when duplicating a request.

View Audit Log of Child Objects

When viewing the Audit Log for a Help Desk request, agents now can choose to view the audited child objects such as contacts, messages, or milestones that have been changed.

Mass Update for Related Help Desk Requests and Cases

Agents using Help Desk in the Redwood experience can select which related cases or help desk requests should be updated with the same message. This allows a mass update to multiple related requests/cases, saving time for the agent and ensuring consistent and timely communications to everyone vested in the resolution of the issue.

Analyze Internal Conversations in HR Help Desk Requests

An agent can start an internal conversation with her fellow agents (or subject matter experts) to assist her in resolving a help desk request and communicate with those other users through various channels. Managers and agents can gain insights into the extent of collaboration happening via internal conversations during the course of resolving help desk requests. In-depth analysis supported by key metrics such as counts of incoming/outgoing conversation messages and conversation recipients are possible at the level of each help desk request, if required. A new subject area, "Help Desk - HR Service Request Conversation Messages Real Time" has been added.

Transactional Business Intelligence Enterprise for Oracle Me

Oracle Transactional Business Intelligence is a real time, self service reporting solution offered to all Oracle® Cloud application users to create ad hoc reports and analyze them for daily decision-making. Oracle Transactional Business Intelligence provides human resources managers and specialists, business executives, and line managers the critical workforce information to analyze workforce costs, staffing, compensation, performance management, talent management, succession planning, and employee benefits. Don’t want to start from scratch building a report or analytics? Check out the library of sample reports for all products on Customer Connect on the Report Sharing Center.

HCM Communicate

New Subject Area Related to HCM Communicate

Leverage the new subject area HCM Communicate - Campaigns Real Time, to report on campaign related data.