This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 20 APR 2021 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
DISCLAIMER
The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.
This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.
Improved Estimation for Route Less Traveled or Not Traveled
Starting with Update 21B, when there is not enough reported travel between two locations, or when there is not enough data from the location services, the travel time is estimated using the coordinates of the locations or coordinates of the median location of the travel key, instead of the expansion algorithm that was used earlier.
Instance URL as the Primary Access Point for SAML and OpenID
Starting with Update 21B, new Login Policies that are based on SAML and OpenID authentication methods support only the use of instance-specific URL for authentication.
View Available Storage and it’s Notification When Low
Starting with Update 21B, you can view the available internal storage on the About page of the Android and iOS apps. If the storage goes below 100 MB, you can see a notification in the application's notification area.
Redwood Theme in Android and iOS Applications
Starting with Update 21B, both iOS and Android apps have new user interface based on Redwood styles. These pages now appear in Redwood theme:
- Splash page
- Sign-in page
- About page
- End user license page
Update the Status of an Activity to En Route
Starting with Update 21B, you can use the ‘Update the activity status to enroute’ (POST /rest/ofscCore/v1/activities/{activityId}/custom-actions/enroute) REST API method to update the status of an activity to ‘enroute’ and confirm that a resource is on the way to an appointment.
if the technician's travel is interrupted for any reason, you can use the ‘Change activity status from enroute to pending’ (POST /rest/ofscCore/v1/activities/{activityId}/custom-actions/stopTravel) REST API method to change the activity status from ‘enroute’ to ‘pending.’
Starting with Update 21B, if your organization has selected the 'En route Support' feature, resources can confirm whether they are en route to an appointment.
View Resources in Optimized Order in Assignment Assistant
Starting with Update 21B, the resources displayed in the Assignment Assistant are sorted based on the route impact (travel + activity duration). That is, the resource with the smallest route impact is displayed at the top.
Integrate Oracle Field Service with Oracle HCM Cloud using an OIC Recipe
Starting with Update 21B, you can integrate Oracle Field Service with Oracle HCM Cloud using Oracle Integration (OIC). The integration is available as a sample recipe on your OIC instance. You can download and use this recipe as a quick start reference for your integrations.
Standardize Outbound Channel Names
Starting Update 21B, the Outbound channel names and descriptions for channel types have been improved. Oracle Autonomous Database will appear as the Outbound channel name, instead of Databases as a Service. The DBaaS REST API used by Oracle Field Service supports both Autonomous Data Warehouse (ADW) and Autonomous Transaction Processing (ATP), in addition to Oracle Database as a service (DBaaS).
These channel names have been updated per Oracle standard naming conventions:
- Business Intelligence cloud service to Oracle Business Intelligence
- Integration Cloud Services to Oracle Integration
- Oracle Analytics Cloud Service to Oracle Analytics
Activate and Deactivate a Route Using the Plug-In API
Starting with Update 21B, you can implement the activate and deactivate route functions in your custom plug-ins using the Plug-in API framework.
Redesigned Configuration Screen
Starting Update 21B, the Configuration page has been redesigned and now adopts the Redwood user experience. The links to other screens are grouped logically, in the order in which you must configure the application.
Search Messages Report With Work Order Number
Starting with Update 21B, the Messages report has been improved with these enhancements:
- A new column for Work Order number (appt_number) associated with the activity and message scenario, so that users can identify the message scenario associated with a work order.
- Ability to search the Messages report with the work order number.
- The warning message, "Maximum export limit (25,000) records exceeded. Change parameters and press apply to export report." is displayed when the user tries to export more than 25000 records.
Starting with Update 21B, Routing now supports neutral language use. Both user interface and documentation use neutral language. This is to improve customer experience.
Lock Selected Activities in Bulk Routing
Starting with Update 21B, you can prevent the preassigned activities from being unscheduled or rescheduled during an optimization-enabled bulk routing run.