Update 22B

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Overview

HAVE AN IDEA?

We’re here and we’re listening. If you have a suggestion on how to make our cloud services even better then go ahead and tell us. There are several ways to submit your ideas, for example, through the Ideas Lab on Oracle Customer Connect. Wherever you see this icon after the feature name it means we delivered one of your ideas.

GIVE US FEEDBACK

We welcome your comments and suggestions to improve the content. Please send us your feedback at oracle_fusion_applications_help_ww_grp@oracle.com.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Field Service

Administration

Improvements for Login Policies: Redwood Theme, Security, SSO Configuration

Starting with Update 22B, these changes are available for Login Policies:

• Add Policy and Edit Policy pages use the Redwood design style.
• Security parameters such as Max Login Attempts and User Inactivity Timeout include default values and extra validation rules.
• Configuration of SSO authentication includes selecting URLs for redirection to identity providers.

Removal of Daily Extract: Property Files Export

To simplify and decrease the daily extract creation time, the Daily Extract file properties extract is announced as deprecated. This deprecation was announced in the Oracle Field Service 22A Release Notes, and the plan is to remove the file properties extract in the Oracle Field Service Update 22D.

Starting with Update 22B, the Daily Extract continues to support the file properties extract, but a new notice about the deprecation is visible in cases where the configured Daily Extracts contains the Property File Fields extract. If you are using this extract file, we recommend that you switch your integrations to use REST API Get a file property method to obtain the files.

Android and iOS Applications

Prompt Mobile Application Users to Provide Rating and Feedback

Starting with Update 22B, Oracle Field Service seeks users' feedback on the installed application. The feedback helps in knowing their perceptions and determining how we can further improve the mobile application. 

Prompt Mobile Application Users to Upgrade a Previous Version

Starting with Update 22B, Oracle Field Service prompts users who are using older versions of the installed application to update to the latest version.

APIs

Update Start Time and End Time of Technician's Arrival Interval

Starting with Update 22B, you can use these REST API methods to update the 'timeDeliveredStart' parameter and the 'timeDeliveredEnd' parameter, which correspond to the start time and the end time of the technician's arrival interval:

• 'Create an activity' (POST /rest/ofscCore/v1/activities)
• 'Update an activity' (PATCH /rest/ofscCore/v1/activities/{activityId})
• 'Bulk update activities' (POST /rest/ofscCore/v1/activities/custom-actions/bulkUpdate)

Core Application

Allow Offline Synchronization and Update Activities Overnight

Starting with Update 22B, you can synchronize offline data (from Android, iOS, and Web applications) and updates to activities in the past within the number of hours specified for the new Allow offline sync and update activities after overnight within the following amount of hours parameter. You can also update the activities in the past through the REST API Update an activity method within the number of hours specified for this parameter.

Define Position in Route for Repeating, Mass, and Default Shift Activities

Starting with Update 22B, when you add a repeating, mass, or default shift activity, whether the activity is ordered or not ordered is determined based on the value you select for the Position in Route field on the Add Activity or Edit Activity page.

Landing Page Improvements

Starting with Update 22B, several improvements have been implemented on the field resource landing page, including applying the Redwood theme and implementing the same look and feel for calendars as on other Oracle Field Service pages.

Modern Redwood Style for Core Application

Starting with Update 22B, the updated Redwood theme provides Oracle Field Service with a new color palette and a modern look and feel that is aligned with other Oracle CX products.

Omit Move Reasons for Specified User Types

Starting with Update 22B, users that belong to certain user types need not add the reason to move activities when they move activities manually.

Show Notification when Assigning a Large Number of Activities

Starting with Update 22B, a warning message is displayed when you try to move activities with a total duration of more than 12 hours to a single field resource's route.

User Properties Available within Forms

Starting with Update 22B, you can use the custom properties of the user entity within Forms.  This means, you can:

• Configure user properties within forms as read-only, read/write, or mandatory, and can use them with visibility conditions, formulas, default values, and validation rules.
• Let end users view and modify the values of user properties within Forms.
• View the values of user properties when you view a submitted Form on the Forms History page.
• Use the values of user properties through the 'formSubmitted' events of the Events API.

View Online or Offline Status for Users on Manage Page

Starting with Update 22B, you can see an indicator on the Manage page, which indicates whether a user is online or offline. This indicator is displayed next to the avatar.

Collaboration

User Interface and User Experience Improvements in Field Collaboration

Starting with Update 22B, the user interface and user experience are enhanced in field Collaboration to improve the overall user experience while using the application.

Integration

Enable Service Logistics From Oracle Field Service

Starting with Update 22B, you can connect Oracle Service Logistics Cloud natively to Oracle Field Service with minimal configuration. The Oracle B2B Service application configuration has been enhanced to incorporate the service logistics-related configurations as well. With this integration you can synchronize field service technicians, their stock locations, and corresponding inventory balances from Service Inventory and Logistics Management with Oracle Field Service.

To enable Service Logistics from Field Service, you must configure these profile options in Fusion application:

• INV_DEFAULT_ORG
• RCL_DEF_PARENT_RESOURCE

User Experience Improvements in Applications Page Based on Redwood Theme

Starting with Update 22B, the user interface and user experience style of the Applications page have been improved to conform to the Redwood style.

• The Application type is displayed with the application name on the application card, which lets you to identify the type of the application quickly. As the Daily Extract is a predefined application, it does not have a separate application type description on the card.

• The application cards are updated with the current status messages and icons.

Use HCM as a Native Application in Oracle Field Service

Starting with Update 22B, you can add Oracle Human Capital Management Cloud (HCM) as a native application in Oracle Field Service and thereby update employee details from Oracle HCM Cloud within Oracle Field Service automatically.

Reporting

Standard Reports for Tracking Native Application Versions

Starting with Update 22B, you can identify users who use older versions of the mobile application through the new standard reports that you can add to a dashboard. With these standard reports, you have better visibility about the devices and versions of the Oracle Field Service mobile applications used by your mobile workers:

• Mobile App Usage by Versions report
• Usage of the Mobile app old versions report