Cloud Readiness / Oracle Field Service Cloud
New Feature Summary
Expand All


  1. Update 22C
  1. Revision History
  2. Overview
  3. Field Service
    1. Administration
        1. LDAP Connection Validation When Configuring Login Policy
        2. Forecasting Recalculation Activation
        3. Redwood Style for Activity and Inventory Types Pages
    2. Android and iOS Applications
        1. NFC Tag Scanning Support
        2. Using In-App Camera Module
    3. APIs
        1. Core API - Resource Location Geocoding
        2. Metadata API - Capacity Work Zone Identifiers
    4. Collaboration
        1. Where is My Technician Enhancements
    5. Core Application
        1. Activity List Navigation and Search Improvements
        2. Assignment Assistant Usability Improvements
        3. Improved Activity Duration Estimation for Bundled Activities
        4. Move Reasons Enhancements
        5. Redwood Style for Dashboards Page
        6. Redwood Style for Dispatch Console
    6. Integration
        1. Redwood Style for Applications Page
        2. Removal of Oracle Business Intelligence Cloud Integration
    7. Plugin Framework
        1. Share files Using Plugin API Framework
    8. Routing
        1. Routing Run Result Analytics
        2. Visit Bundling Improvements

Update 22C

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Product Feature Notes
28 JUL 2022 Administration LDAP Connection Validation When Configuring Login Policy

Updated document. Revised feature information.

28 JUL 2022 Administration Forecasting Recalculation Activation

Updated document. Revised feature information.

28 JUL 2022 Android and IOS Applications NFC Tag Scanning Support

Updated document. Revised feature information.

28 JUL 2022

APIs

Metadata API - Capacity Work Zone Identifiers

Updated document. Revised feature information.

28 JUL 2022 APIs Core API - Resource Location Geocoding

Updated document. Revised feature information.

28 JUL 2022

Core Application

Move Reasons Enhancements

Updated document. Revised feature information.

28 JUL 2022 Core Application Redwood Style for Dashboards Page

Updated document. Revised feature information.

28 JUL 2022

Routing

Routing Run Result Analytics

Updated document. Revised feature information.

01 JUL 2022     Created initial document.

Overview

HAVE AN IDEA?

We’re here and we’re listening. If you have a suggestion on how to make our cloud services even better then go ahead and tell us. There are several ways to submit your ideas, for example, through the Ideas Lab on Oracle Customer Connect. Wherever you see this icon after the feature name it means we delivered one of your ideas.

GIVE US FEEDBACK

We welcome your comments and suggestions to improve the content. Please send us your feedback at oracle_fusion_applications_help_ww_grp@oracle.com.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Field Service

Administration

LDAP Connection Validation When Configuring Login Policy

This feature is implemented for those customers who have chosen Lightweight Directory Access Protocol (LDAP) for authentication. This feature provides these improvements: 

  • Inform users about the need to configure the connection from two regional data centers where the environment can be deployed.
  • Simplify the LDAP connection check and notify integrators about any connectivity issues by providing these functions within the application.
  • When using the LDAP type of authentication, you must make some additional actions to set the connectivity properly.

Forecasting Recalculation Activation

When upgrading to Update 22C, the check box to recalculate forecasted data is enabled by default for all production instances. This check box is disabled for all test instances as they do not contain significant past data to forecast the future. All instances that were created before Update 22C continue to recalculate forecasted data.

Redwood Style for Activity and Inventory Types Pages

Starting Update 22C, the Activity and Inventory Types configuration pages now display the Redwood theme to provide better user experience. With this improvement, the pages inherit the Redwood user interface and navigation patterns so that the look and feel of the configuration pages are consistent within the application and with other applications of the Fusion stack. Also, activity type groups' configuration have been improved to provide better visibility on the list of available groups.

Android and iOS Applications

NFC Tag Scanning Support

Starting with Update 22C, Oracle Field Service provides the ability to incorporate the capabilities of near-field communication (NFC) technology into the daily routine of field resources. Technicians can scan NFC tags and populate data from them into forms or screens based on context layouts. This simplifies data entry, reduces the number of manual mistakes and keeps collected data accurate and in the expected format.The new functionality is available within iOS and Android apps running on mobile devices supporting NFC scanning technology.

Using In-App Camera Module

Oracle Field Service launches a custom In-app camera module within the mobile application. Through this module, you can take pictures without leaving Oracle Field Service. This feature provides the standard  camera experience and there is no dependency on external cameras. It includes user-friendly functionalities to technicians in the field.

APIs

Core API - Resource Location Geocoding

Starting with 22C, Oracle Field Service automatically resolves resource location addresses into coordinates, wherever possible. Automatic resolution of resource locations reduces the necessity to manually create or modify resource locations using the user interface.

Metadata API - Capacity Work Zone Identifiers

Starting 22C, the functionality of the Get work zones of a capacity area method has been enhanced to return more information.

Do note that the method has a new path:

GET /rest/ofscMetadata/v2/capacityAreas/{label}/workZones and returns two new parameters workZoneLabel and workZoneName.

Collaboration

Where is My Technician Enhancements

Starting with Update 22C, the Where is My Technician feature allows customers to communicate an appropriate message when an activity is Canceled or when an activity is in Not Done status. You can also gather feedback even if it is sent days after the appointment date.

This feature includes these changes:

  • New placeholder for the Canceled activity on the WMT Theme screen configuration
  • New placeholder for the Not Done activity on the WMT Theme screen configuration
  • Save feedback from the WMT screen for the past period (during the URL availability) by clicking the Allow offline sync and update activities after overnight within the following number of hours check box on the Business Rules page

Core Application

Activity List Navigation and Search Improvements

The Activity List page does not show these action links: Preferences, About and Sign out at the top level menu. You can access these links by clicking the avatar at the top right corner, which is always visible on the screen from Update 22B.

Assignment Assistant Usability Improvements

Starting Update 22C, the Assignment Assistant page has been improved to provide better user experience. The Assignment Assistant page includes these enhancements:

  • Resource alerts are displayed under a resource's name when you click the Show all check box. Previously, resource alerts appeared for target resources when scheduling an activity using drag-and-drop. 
  • A red vertical line across resource routes indicates the current time. 

This feature also includes these changes:

  • Resource working time is highlighted with a white background.
  • The screen width is increased so that resource routes are fully visible on large screens.

Improved Activity Duration Estimation for Bundled Activities

Starting with Update 22C, the application estimates the ratio of the average duration of activities that are part of a bundle (excluding the first activity) to the duration that is currently estimated for such activities. The calculated ratio is applied to the original estimate to get the estimated duration of bundled activities. Again, this ratio is not applied to the estimated duration of the first activity of the bundle. The first activity continues to have the same duration similar to a standalone activity.

Move Reasons Enhancements

When activities are manually moved within Oracle Field Service, depending on the configuration, dispatchers may be required to indicate a move reason. Move reasons help the leadership to understand why moves are being made thus, enabling them to drive optimization changes within the organization. To better analyze such changes, move reasons can be exported to Oracle Analytics Cloud, Oracle Autonomous Database, or other systems using Events API.

Redwood Style for Dashboards Page

Starting with Update 22C, the Dashboards page style is upgraded to provide better user experience. It provides the same look and feel as other pages in Oracle Field Service. The Dashboards page includes these changes:

  • The input text fields, radio buttons, check box, and buttons (such as Add, Dismiss, Select and Rename) follow the standard Redwood style. 
  • The drop-down input field or check box has a new style in chart tiles.
  • The dialog box on the Dashboards page follows the Redwood style providing a unified experience across the application.

Redwood Style for Dispatch Console

The Dispatch Console previously was partially updated to display the Redwood theme. The Time view and List view pages have now been updated to Redwood to provide better user experience.

Integration

Redwood Style for Applications Page

Starting with Update 22C, the dialog boxes, application type list view, warning messages and input fields in the Applications page have been improved with Redwood style for better user experience.

Removal of Oracle Business Intelligence Cloud Integration

Starting with Update 22C, Business Intelligence Cloud Service (BICS) is deprecated from Oracle Field Service.

Plugin Framework

Share files Using Plugin API Framework

The Plugin API Framework has a new share procedure that allows to send and save files that you uploaded your device or files that were generated by plugins themselves.

Routing

Routing Run Result Analytics

Starting with Update 22C, Routing allows you to collect routing run statistics over different days and different buckets for further analysis to identify more effective ways to route data and apply preventive measures if needed.

This feature allows you to:

  • compare more then two routing run results
  • compare routing run results between different days and buckets
  • compare run statistics for several routing runs
  • improve autorouted percentage by means of better analysis of not routed reasons

Visit Bundling Improvements

Starting with Update 22C, the rules of visit bundling have been improved to provide better customer experience. You can also specify a bundling policy that alters the default visit bundling rules in routing with a new non-assignment reason.