Cloud Readiness / Oracle Field Service Cloud
New Feature Summary
Expand All


  1. Update 23B
  1. Revision History
  2. Overview
  3. Field Service
    1. Core Application
        1. Compact Sticky Page Headers
        2. Dispatch Console Export Progress Dialog
        3. Filter Conditions for SLA Start
        4. Filter Nearby Activities
        5. Form Preview within Visual Form Editor
        6. Resource Info Work Zones Tile UX
        7. Segmentable Activities with Prolonged Duration
        8. Skills Mismatch Alert when Crew Composition Changes
    2. Integrations
        1. Fusion Application Name Updated on the Applications Screens
    3. Plugin Framework
        1. Mask Secure Plug-In Parameters
    4. APIs
        1. Capacity REST API - Support of Quota Operations for Time Slot Booking Approach
        2. Core API - Update Resource External ID
        3. Metadata API - Link Template Operations

Update 23B

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Module Feature Notes
21 APR 2023     Created initial document.

Overview

HAVE AN IDEA?

We’re here and we’re listening. If you have a suggestion on how to make our cloud services even better then go ahead and tell us. There are several ways to submit your ideas, for example, through the Ideas Lab on Oracle Customer Connect. Wherever you see this icon after the feature name it means we delivered one of your ideas.

GIVE US FEEDBACK

We welcome your comments and suggestions to improve the content. Please send us your feedback at oracle_fusion_applications_help_ww_grp@oracle.com.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Field Service

Core Application

Compact Sticky Page Headers

When scrolling down on activities, inventory and forms, the page headers (with action buttons) are compressed and remain visible at the top of the page.

Dispatch Console Export Progress Dialog

A dialog window has been added to the Dispatch Console Export operation to inform the user of the progress, enable them to cancel the export and to alert them of any errors that occur while the file is being generated.

Filter Conditions for SLA Start

New filter condition properties have been added to help identify activities that are close to starting their SLA window.

  • Calendar Days to SLA Start   
  • Full Days to SLA Start   
  • Hours to SLA Start

Filter Nearby Activities

Nearby activities can be filtered within the list and the map by applying pre-defined or even ad-hoc filters from the View menu, in addition to adjusting the map zoom level.

Form Preview within Visual Form Editor

Preview form layouts and visibility conditions as well as test calculations, validation rules and expressions before publishing configuration changes to field resources.

Resource Info Work Zones Tile UX

The user experience for the Work Zones tile has been improved to indicate when work zones are inherited or directly assigned work zone names.  The Resource Work Zones page has been improved to not display the map when shape files are not uploaded or when no work zones are added for the resource and all parents.

Segmentable Activities with Prolonged Duration

The maximum duration for segmentable activities, created within the user interface or via APIs, is increased to a total duration of 9,999 hours and 55 minutes.

Skills Mismatch Alert when Crew Composition Changes

When crew members become unavailable, the aggregate work skills of the team are recalculated. Additionally, the "Work skill mismatch" error has been extended to show within:

  • Dispatch Console
  • Manage
  • Map

Integrations

Fusion Application Name Updated on the Applications Screens

Fusion Application name has been changed from "B2B Service" to "Fusion Service". To maintain consistency, the new name has been updated on the Applications screens.

Plugin Framework

Mask Secure Plug-In Parameters

Define the plug-in parameters that contain sensitive data and mask the data values to restrict access to unauthorized information.

APIs

Capacity REST API - Support of Quota Operations for Time Slot Booking Approach

A new version of the existing methods that support quota related operations is created. This new version supports operations for both time slot-based and interval-based booking approach:

  • Get Quota (GET /rest/ofscCapacity/v2/quota)
  • Create or Update Quota (PATCH /rest/ofscCapacity/v2/quota)

The existing functions 'Get quota' and 'Create or update quota' (v1) are not recommended for new integrations. Also, usage of the additional functions 'Get booking statuses' and 'Update booking statuses' is now unnecessary, as those capabilities have been rolled into v2 of 'Get quota' and 'Create or update quota'.

Core API - Update Resource External ID

The 'Update a Resource'  (PATCH /rest/ofscCore/v1/resources/{resourceId}) API method has the ability to update the external resource identifier ('resourceId'). To make the update possible, the following capabilities have been added:

  • The "resourceId" attribute is supported via the 'Update a Resource' Core REST API method.
  • A new query parameter called "identifyResource" has been introduced to specify the type of identifier used in the URL path parameter.
  • The resource identifier in the URL path parameters accepts the resource's internal id.

These changes are backward compatible with earlier versions, meaning that existing integrations will not be impacted.

Metadata API - Link Template Operations

The ability to retrieve, create and update link templates using the Metadata REST API is implemented. The following methods have been created:

  • Get a link template (GET /rest/ofscMetadata/v1/linkTemplates/{label})
  • Get the list of link templates (GET /rest/ofscMetadata/v1/linkTemplates)
  • Create a link template (POST /rest/ofscMetadata/v1/linkTemplates)
  • Update a link template (PATCH /rest/ofscMetadata/v1/linkTemplates/{label})