Revision History

This document will continue to evolve as existing sections change and new information is added. All updates are logged below, with the most recent updates at the top.


What’s Changed


03 APR 2017

Order Management: Capture Orders

Edited the Capture Order feature for April 2017 update.

25 MAY 2016

Global Order Promising: Promise Orders Using Data From External Sources

Added new feature in Update 6 (June).

02 FEB 2016

Inventory Management: Integrate to External Warehouse Management Systems and 3PLs

Added new feature.

15 DEC 2015

Created document.

Order to Cash

The Order-to-Cash business flow provides an end-to-end solution that integrates your sales, fulfillment, and finance organizations. This integration improves order accuracy, drives fulfillment efficiency, and eliminates billing errors, which results in more profitable sales and increased customer retention. To facilitate this business flow, Oracle provides a multichannel order management capability that supports a central order hub for multichannel environments, and includes services for order capture and fulfillment orchestration, pricing, product configuration, inventory management, and order promising. Advanced fulfillment capabilities use innovative supply orchestration architecture that support advanced fulfillment services, such as configure-to-order, drop ship, back-to-back order, and internal material transfer flows.

Multichannel Order Management

As the nexus of order capture and fulfillment functions, Oracle Order Management Cloud supports global, multichannel, order-to-cash processes. You can use it as the order hub for your organization to centralize and manage multiple order capture channels, promise orders, orchestrate fulfillment policies, monitor order status, and manage exceptions:

Order Management

Oracle Fusion Order Management provides a central order hub for multichannel environments so that it can improve order capture and fulfillment across the order-to-cash process. You can capture, price, and configure orders directly in Order Management. You can receive orders from external sources, modify them in Order Management, and then process them for fulfillment. You can use prebuilt integrations with other Oracle Cloud services, centrally managed orchestration policies, global availability, status monitoring, and exception order management.

Capture Orders

Order Management includes capture functionality that makes sure you select the correct product at the correct price to enhance customer experience and reduce operation costs:

Integrate for Complete Order-to-Cash Process

Order Management comes already integrated with other Oracle Cloud applications so that you can use a set of advanced fulfillment processes that can speed time to market and lower implementation costs. Order Management and Oracle Fusion Inventory Management use fulfillment orchestration to fulfill orders that you enter directly in Order Management or that you import from some other source. Order Management also provides a set of web services that you can use to integrate with other Oracle and third-party cloud and on-premise applications that your supply chain requires to complete the order-to-cash process:


Oracle Fusion Pricing provides a flexible price management capability that you can use to create targeted pricing rules and processes that support your corporate pricing practices. The price administration functionality allows you to design pricing rules that meet your specific revenue and business objectives so that you can price products and services for each customer segment. The pricing architecture allows you to configure and customize predefined logic so that you can implement pricing processes that run the pricing rules that your deployment requires.

Create Targeted Pricing Strategies and Customer Segmentation

Pricing enables you to effectively implement and enforce corporate pricing strategies so that they meet your business and revenue objectives. You can group pricing rules in a pricing strategy to create specific pricing behavior. You can assign customers who use similar buying practices to a pricing segment, and then associate this segment with a pricing strategy that meets the business and revenue goals that you set for this segment:

Manage Pricing and Shipping Rules

Pricing allows you to create date effectivity rules that calculate price and shipping charges for a product or service. You can apply multiple charges to a product or service. For example, you can charge a one-time sales charge and a service fee that recurs monthly. A charge can include charge components that represent price points, such as base price, list price, and net price that contribute to the final price. You can create pricing rules that calculate the base price, price adjustments, discounts, return charges, and shipping charges. You can use currency conversion and rounding rules to manage pricing for different currencies. Pricing enables you to control how it displays the price breakdown and totals.

Create Base Prices and list priceS

Create Prices for Discounts

Create Prices for Shipping and returns

Create Prices for Multiple Currencies

set Up Pricing

Use Pricing Matrices

A pricing matrix allows you to define a set of conditions and results in a tabular matrix. The matrix is used in pricing rules that determine prices based on a set of conditions.

Configure and Customize Pricing Processes

Use a highly configurable and easily extensible infrastructure to create pricing processes that meet your business needs. The pricing infrastructure includes pricing algorithms and service mappings.

Define Pricing Algorithms

Create high performing, custom pricing logic according to predefined pricing processes:

Create Service Mappings

A service mapping provides a predefined, customizable map between consumers, such as Oracle Fusion Order Management or Oracle Fusion Configurator, and Pricing:


Oracle Fusion Configurator is a powerful selling and configuration product that enables you to model products and services that are configurable, multi-option, and customizable. Using the underlying constraint-based technology, complex customizable products can be modeled as a series of rules and options that guide customers to the correct solutions and ensure that only valid configurations can be created. This integrated and flexible process eliminates order errors and rework costs. It automates the order-to-production process to reduce overall sales cycle times.

Configurator includes the following components:

Centrally Manage Configurator Models

Configurator provides an intuitive development environment that you can use to create and maintain configuration models. The configurator modeling environment allows a product configurator manager to manage the full development life cycle for a configurator model, from importing the model structure into the modeling environment, to designing, testing, and releasing the configurator model to production:

Simplify Configuration of Complex Solutions

Configurator provides a dynamic, runtime user interface as a task flow in the Oracle Application Development Framework. You can embed this task flow in your hosting application. The user interface uses templates that allow you to rapidly develop and deploy your solution:

Integrate with Order Management

Oracle Fusion Order Management calls the Configurator runtime user interface directly from the order. The user makes selections, the constraint engine verifies them, and then Configurator returns details of the configuration to the order. The user can view configuration details in the order, and can restore the configuration to make changes or revise the order, as necessary.

Configurator can support a complete configure-to-order flow in the context of Order Management, supplying all aspects of the configuration rules, user interaction, order capture and translation. It can also provide the backend and integration services that are required to fulfill the order for finished products and manufacturing for configurations that other sources capture, such as through Oracle Configure, Price, and Quote Cloud.

Global Order Promising

Oracle Fusion Global Order Promising is an optional component of Oracle Order Management Cloud that intelligently matches order demand with available supply. As each order arrives, Global Order Promising selects the best fulfillment location, taking current and future availability, expected delivery dates, and preferred delivery methods into account. Each supply strategy can include manufacturing items to meet demand, or use back-to-back orders to purchase items that are not stocked in-house, and then ship them to the customer. Global Order Promising can also allocate scarce supply to specific customers or channels.

Promise Orders with Complex Fulfillment Scenarios

Model and schedule order lines that use back-to-back orders to fulfill demand, extending capable to promise (CTP) to plan and peg associated transfer, manufacturing, or purchase orders. If conditions change, then re-promise orders according to the actual progress and lead times of the back-to-back orders. You can also schedule drop shipments from a supplier directly to a customer to reduce transit time and costs. These new features for complex fulfillment allow you to do the following:

Integrate Order Promising with Manufacturing

Promise items that you manufacture in house or that a contractor manufactures for you. Use Oracle Manufacturing Cloud work definitions to identify appropriate resource capacity or work-in-process materials to fulfill orders. Global Order Promising considers the reservations that exist for internal supply and for supply that a contractor manufactures.

Promise Orders for Configure-to-Order Items

Improve the accuracy of promise dates and refine the sourcing of complex items that include multiple components and options, including assemble-to-order (ATO), pick-to-order (PTO), and hybrid configure-to-order (CTO) items. Adjust the sources and lead times for components depending on the configuration options that the order line specifies:

Use an Updated User Interface to Manage Backlog and Rescheduling

Enhance customer service and productivity with a new order promising user interface that highlights performance issues, prioritizes order lines for rescheduling, and streamlines mass actions:

Update Supply in Real Time

Refresh the supply data that resides in memory so that Global Order Promising can use the most up-to-date availability information when it promises each order:

Promise Orders Using Data From External Sources

Promise orders against supplies that are maintained in external systems. You can use file-based uploads to:

Inventory Management

Oracle Fusion Inventory Management offers a complete materials management solution that allows your company to successfully manage the flow of goods: inbound, within the warehouse, and outbound. This functionality optimizes the flow of material so that it meets customer demand in a cost-effective manner.

Fulfill Orders in Complex Fulfillment Scenarios

Inventory Management improves efficiency in your supply chain and optimizes working capital. It centrally manages internal inventory transfers across the Oracle SCM Cloud. Internal material transfers is an end-to-end, cross-supply chain solution that orchestrates transfers according to business rules. You can manage transfers separately, or combine them with sales orders to improve customer service:

Deploy Materials Management Locations More Quickly

Realize benefits of your implementation more quickly and deploy more stocking locations more quickly. You can use a streamlined setup that includes more predefined values for commonly used configurations, more predefined default values for required fields, and automatic creation for related setup tasks.

Support Internal and External Manufacturing

Inventory Management seamlessly and efficiently manages inventory so that it can support internal and contract manufacturing facilities:

Integrate to External Warehouse Management Systems and 3PLs

Inventory Management seamlessly and efficiently manages inventory to support companies that run third-party warehouse management systems or outsource their warehousing to logistics service providers (3PLs). Inventory Management supports a central integration framework across Oracle Fusion Purchasing, Oracle Fusion Order Management, and Inventory Management.

Supply Chain Financial Orchestration

Oracle Fusion Supply Chain Financial Orchestration is a configurable application that manages the financial relationships that result from the trade that occurs between internal parties. This functionality allows you to separate your physical flow of goods from the financial accounting of these goods. It includes the following new features:

Use Simplified Setup and Monitoring

Supply Chain Financial Orchestration setup incorporates the buy and sell terms setup directly into the financial orchestration flow, reducing one setup task and improving visibility into your supply chain relationships. You can also use a single page to manage event exceptions and to monitor event orchestration, giving you a complete view of the status of your financial orchestration tasks.

Advanced Fulfillment

In an effort to reduce cycle times, deliver an excellent customer experience, and increase revenues, Release 11 supports advanced fulfillment strategies, such as configure-to-order, drop-ship, back-to-back, and internal material transfer flows. Fueled by a powerful and innovative supply orchestration architecture, Release 11 has unsurpassed fulfillment capabilities for supply chains that must exploit the cloud. Now you can utilize the same flexible fulfillment options in the Oracle Supply Chain Management Cloud that are available in traditional, on-premise, order-to-cash solutions.

Use Configure-to-Order Flows

Efficiently fulfill each configured order through the new configure-to-order (CTO) process. This streamlined, end-to-end process simplifies fulfillment for a configured product, and provides complete visibility for every step. It uses an intelligent design that reduces item proliferation, reduces replicated data, improves item management, and improves on-time order fulfillment:

Use Supplier-to-Customer Drop Ship Flows

Effectively manage the physical and financial aspects of your supplier-to-customer drop shipments, helping you reduce costs, accelerate order fulfillment cycle times, and improve working capital:

Use Back-to-Back Flows

The new back-to-back flow allows you to build, transfer, and buy according to customer order specifications, helping to reduce inventory while providing a wide variety of product choices for your customers:

Use Internal Material Transfer Flows

To improve efficiency in your supply chain and to optimize working capital, you can centrally manage internal inventory transfers across the Oracle Supply Chain Management Cloud. Internal material transfer (IMT) is an end-to-end solution that orchestrates transfers according to business rules. It can orchestrate across multiple supply chains. You can manage transfers separately, and you can also combine them with sales orders to improve customer service:

Supply Chain Orchestration

Oracle Fusion Supply Chain Orchestration provides the backbone infrastructure that delivers end-to-end supply execution and management across the Oracle Supply Chain Management Cloud. Supporting various business processes and flows, Supply Chain Orchestration receives supply requests from multiple Oracle SCM Cloud products. You can run business process steps and tasks across the Oracle SCM Cloud, according to predefined orchestration flows. Supply Chain Orchestration provides visibility and alerts when exceptions or jeopardy conditions occur. It improves the efficiency of the supply chain and helps to reduce the cycle time that is required to get supply where it is needed so that it meets demand. Supply Chain Orchestration allows you to create both standard and configured products.

The following capabilities are part of the Supply Chain Orchestration framework:

Simplified Setup

Use quick setup tasks to set up Oracle Supply Chain Management Cloud common components, as well as basic features that support inventory management, manufacturing, and cost management. You can quickly get an instance up and running to use for a conference room pilot. Refer to the Quick Start Guide for Manufacturing and Supply Chain Materials Management for details about the steps required to get a new instance up and running.

Quickly Set Up Common Components and Facilities

Quickly and efficiently complete the setups required to start using your supply chain solution. Quick Setup guides you through the setup process, reuses existing setups, asks important questions, and, for some tasks, provides default values for setups according to recommended practices. With Quick Setup, you can:

Quickly Set Up Cost Management

The Oracle Fusion Cost Management rapid implementation template enables you to quickly and efficiently complete setup tasks that are related to costing in one step. After creating one or more inventory organizations or manufacturing plants, open the Cost Management rapid implementation template, enter a small number of important attributes, and then the setup process automatically performs the following setup tasks:


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