This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 10 DEC 2021 | Created initial document. |
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Personalize Notification Preferences for Custom Objects
You can personalize your notifications for custom objects. For notifications that are sent by Notification Preferences Manager, you can select your preferred delivery channel and disable notifications that you don’t want to receive.
Add Links to Third Party Applications from Service Request Messages
You can provide dynamic links to third party applications within the service request message content. The user can drill down directly from dynamic links in a service request message into specific records in non-Fusion applications.
Drive Service Request Milestones Using Additional Covered Levels
Use new subscription covered levels for party, location, product group, and asset group to drive milestone creation and due dates. Companies that require more flexible terms for contract coverage can now match the account or contact of a service request, and the location or asset group of the installed base asset, to newly supported covered levels on subscription contracts. In addition, the product group hierarchy can also be supported so that if the product of the asset, or the product or product group on the service request, rolls up to a covered product group on a subscription contract, those coverages will also apply.
Define Screen Pop Configuration by Copying Rules, Pages, and Filters
Define screen pop configuration by copying the ready-to-use rules, pages, and lookup filters that are provided on the Manage Screen Pop Configuration page, and then edit them to suit your business needs. You can't directly edit the ready-to-use rules, pages, and filters that are supplied in the Manage Screen Pop Configuration page.
Define Data Security Policies for Work Orders Based on Access Groups
You can define access-group-based data security policies on work orders. Access groups are an alternative way of granting data permissions to users as compared to the SQL based data security policies. Rather than create security policies using SQL, you can use object sharing rules in Sales and Service Access Management UI to define your visibility criteria.