Cloud Readiness / Oracle Fusion Cloud Customer Data Management
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  1. Update 22D
  1. Revision History
  2. Overview
  3. Sales Automation Core Common
    1. CX Foundation
        1. Support Purged Worker Sync Using the Maintain Party and Location Current Record Information Scheduled Process
        2. Purge Inactive Sales Households
    2. CRM Common Components
        1. Manage and Use Custom Territory Attributes for Territory-Based Assignments
        2. Expand Scheduling Options for Routines
        3. Run Routine Immediately
        4. Create Quote from an Opportunity Automatically
        5. View and Search Dynamic Choice List Field Values Based on Resource Object
    3. Search
        1. Click Refresh Icon in Workspace to View Latest Search Results
    4. Import/Export Management
        1. Use Domestic and Global Ultimate Oracle DataFox Identifiers in Account Import
    5. REST APIs
        1. Use Hierarchy-Related Top Account and Oracle DataFox Identifiers in Accounts REST API
  4. Customer Data Management
    1. Account and Contact Enrichment
        1. Use Consistent Attribute Mapping When Enriching Accounts and Contacts Through Different Applications
    2. Data Quality
        1. Assign a Customer Profile Quality Score to Account Records Based on Configurable Scoring Logic

Update 22D

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Module Feature Notes
14 NOV 2022 Search

My Smart List Saved Searches Renamed to My List

Removed feature from update 22D.

14 SEP 2022     Created initial document.

Overview

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DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Sales Automation Core Common

CX Foundation

Support Purged Worker Sync Using the Maintain Party and Location Current Record Information Scheduled Process

Use the Maintain Party and Location Current Record Information scheduled process to sync purged worker type records in Human Capital Management to Customer Data Management person party records.

Purge Inactive Sales Households

Purge household data from your test and production instances, rather than retaining the information in an inactive state. You can purge these records to adhere to data protection regulations and as part of housekeeping activities. You can purge records based on filter criteria that you specify.

CRM Common Components

Manage and Use Custom Territory Attributes for Territory-Based Assignments

Sales operations teams can assign territories using custom territory attributes. For example, organizations might want to track revenue by different groups of sales representatives within their territories. One group might focus on new customers, while another group focuses on renewal of current subscriptions. Using the custom attribute territory feature, you can separately track revenue for both groups of sales representatives. This means that records are matched with the revenue based on a new territory or a renewal territory.

Expand Scheduling Options for Routines

You can now schedule routines to run hourly. Hourly routines are limited to 250 records per run. This option is available to all administrators with access to routines.

Run Routine Immediately

The Routines dashboard now has an option to run on demand. Use this option to run a routine immediately when you need to view the results or to re-run a routine after correcting errors.

Create Quote from an Opportunity Automatically

You can enable the automatic creation of a quote in Oracle Configure, Price, and Quote (Oracle CPQ) from an opportunity by using rules so that salespeople can access the quote directly without having to manually create it.

View and Search Dynamic Choice List Field Values Based on Resource Object

You can view, search, and add filters on all dynamic choice list fields for the Resource object using Adaptive Search. A dynamic choice list is a field that contains a list of values that are populated from the actual data of another object. This feature lets you use resource-based filters to return a set of search records that best suits your requirements.

Search

Click Refresh Icon in Workspace to View Latest Search Results

Users can now simply click the new Refresh icon in Workspace to get the latest data in Workspace, without having to reload their browser page. This improves the user's experience while working with Workspace.

Import/Export Management

Use Domestic and Global Ultimate Oracle DataFox Identifiers in Account Import

Use additional account hierarchy information, such as top hierarchy account, and identifiers from Oracle DataFox, such as domestic ultimate and global ultimate identifier, in Account Import Management.

REST APIs

Use Hierarchy-Related Top Account and Oracle DataFox Identifiers in Accounts REST API

Use additional account hierarchy information, such as top hierarchy account, and identifiers from Oracle DataFox, such as domestic ultimate and global ultimate identifier, in the Accounts REST API.

Customer Data Management

Account and Contact Enrichment

Use Consistent Attribute Mapping When Enriching Accounts and Contacts Through Different Applications

Use a single, consistent attribute mapping for all CX Sales enrichment processes. The attributes get enriched during smart data, real-time, or batch enrichment and sync operations. You can manage the single mapping using the Manage Oracle Data as a Service Attribute Mapping and Preferences task for all enrichment processes in CX Sales.

Data Quality

Assign a Customer Profile Quality Score to Account Records Based on Configurable Scoring Logic

Configure a score based on the completeness and attribute values of a customer profile. You can then use a batch process to assign and maintain the score as an attribute of the account profile.