This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 10 DEC 2021 | Created initial document. |
Digital Experience for Communications Buying Experience provides an API first approach to support digital omni-channel subscription buying and ordering solution for communication and media service providers. The solution simplifies the overall buying process by delivering pre-built and pre-integrated capabilities that covers every aspect of the customers buying journey from unified product catalogs to alignment of commerce experience to subscription management. The comprehensive industry specific processes support both assisted and unassisted buying. Key capabilities include:
- Modern and personalized user experience: Supports contextual customer acquisition journey, personalized catalogs for different markets, and data-driven user experience.
- Digital omni-channel buying experience: Enables consistency across channel journeys, allows subscriber channel hopping, and introduces both traditional and new digital channels.
- Customer 360 and subscription management: Provides context-aware customer 360 dashboards and guided subscription buying experiences.
- Adaptive customer data mastering: Maintains data consistency across applications in a deployment and enables agility.
- TMF Open Digital Architecture: Drives channel engagements and system integrations efficiently and effectively.
This guide outlines the information you need to know about new or improved functionality in this update.
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CX Industries Framework serves as a platform for seamless integration of applications. You can use this platform to integrate your application with other Oracle applications and third-party applications, which includes cloud services and on-premise systems. In addition, you can leverage data from various sources, use TM Forum Open APIs and REST APIs to configure and extend tailored experiences.
CX Industries Framework supports both synchronous and asynchronous interactions between the integrated applications. It hosts all the TM Forum Open APIs on Oracle Cloud Infrastructure API Gateway to secure and optimize the API interactions. It also ensures high availability and resiliency by using the Oracle Cloud Infrastructure Load Balancing service.
You can configure API-level timeouts for the read operation. This avoids unnecessary delay caused by slow or unresponsive client applications.
Make Pricing Adjustments at Component Level
You can make pricing adjustments at a component level for any customizable product, such as a commercial bundle or a service bundle.
Price Roll-Up and Alterations Breakup
Price roll-up and breakup of alterations are now supported for first-time purchases.
Additional Options for Asset-Based Ordering
You can use the Patch method of the Product Order API to support asset-based ordering.
You can use the Patch method to modify quotes created using the Quoting API. You can also save and retrieve quotes using email address.
New outbound events, QuoteAttributeValueChange and CancelProductOrderStateChange, are now generated and published to notify external applications about the quote attribute value changes and cancel product order state changes respectively.