Update 23D

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Overview

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Industries Framework Common

Industries Framework

CX Industries Framework serves as a platform for seamless integration of applications. You can use this platform to integrate your application with other Oracle applications and third-party applications, which includes cloud services and on-premise systems. In addition, you can leverage data from various sources, use TM Forum Open APIs and REST APIs to configure and extend tailored experiences.

CX Industries Framework supports both synchronous and asynchronous interactions between the integrated applications. It hosts all the TM Forum Open APIs on Oracle Cloud Infrastructure API Gateway to secure and optimize the API interactions. It also ensures high availability and resiliency by using the Oracle Cloud Infrastructure Load Balancing service.

Circuit Breaker for CXIF Microservices

Circuit breaking is a software design pattern used in microservice architecture to prevent cascading failures and improve system resilience. The idea behind circuit breaking is to detect and stop requests to a service that is failing or is likely to fail.

Generic Adapter for Documents Management

CX Industry Solutions now delivers a generic adapter to store artifacts in a content management system.

CXIF Landing Page

CX Industry Framework provides a Home Page for DX4C and CX4U Tenant administrators to login and access the application that they are entitled to manage.

Buying Experience

Buying Experience

Anonymous Shopper Upsell Recommendation

Storefront catalog metadata driven recommendation feature to upsell a higher value plan when a prospect adds a product to the shopping cart. Prospects can now opt for the upsell recommendation and they would be guided through the purchase flow and checkout to complete the purchase.

Subscription Management Manage Add-ons

Subscription add-ons management feature to view, add and remove optional add-ons tied to your subscriptions. You can change, cancel, suspend, and resume standalone subscriptions based on the rules that are configured on the product. Storefront will also recommend standalone add-ons based on customers existing subscriptions. You manage standalone subscriptions the same way you manage other subscriptions. 

Storefront Search

Storefront smart search capability that enables anonymous shoppers and customers to easily find the products they are looking for. Users will be auto suggested search options based on their input, as well as can view search results, search history and take actions from there like add to cart. Smart search filter chips for promoting products and making search recommendations based on user search keywords.

N-Play Configuration

Purchasing experience for N-Play bundles that enables anonymous shoppers and customers to view the entire product hierarchy at the time of configuring a plan. Users can add optional add-ons from across the entire product hierarchy to shopping cart, reconfigure cart items, and purchase additional add-ons, accessories after a cart is created.

Multiple Commercial Bundles in a Package

You can now model Packages to include multiple Commercial Bundles. Each Bundle can define a service offering, providing CSPs the flexibility to model Dual- and Triple-play offerings with ease.

Price override during Asset Based Ordering scenarios and Support for System Override

You now have Price Override support during asset-based Ordering Flows (such as Upgrade/Downgrade Package, Modify Package). The Price Override in the Asset is retained as along as that Item is not modified during the Asset Based Ordering flow. New Price Overrides on an Item are also supported in these flows. 

In addition, Price overrides through external system integration are supported.

Simple Extensibility for Product (Asset) entity

You can now extend the Product Inventory (Asset) in line with the business requirements .

Support Package and Bundle Level Pricing

You will now have the flexibility to adopt a new Pricing methodology. In addition to component-based pricing, Packages and Bundle level pricing are now supported.

Support for Pricing with or without tax

You now have the option, in the design time, to configure prices along with tax (%) and sync it at run time. In this way, prices defined on packages, bundles, and simple offers can be either tax inclusive or exclusive.

Enhancements to Bulk Migration of Existing Subscriber Data

You can now migrate entity data (such as Party, Customer, Account, and Asset data) with after-market extensions, from a legacy application into Dx4C Buying Experience in bulk. You can also migrate existing contract document references into Dx4C Buying Experience.

Enabling Sync of Transaction Entity Data

You can now sync transaction data such as Party, Customer, Account, and Order from Dx4C Buying into an external system using various events that would have to be consumed by the external system.

Similarly, the same entities created or updated in an external system can be synced into Buying through Buying listeners.

Customer Type as Eligibility Criterion for Product Offerings

You now have an option to configure Product Offers in design time, to be eligible based on customer type. New Subscriber or Existing Subscriber are valid values for Customer type.

Sorting of Product Offerings

You now have an option to sort Product Offerings alphabetically or based on one-time or recurring price.

Operations UX - Fallout Management

You now have an option to monitor and retry orders that are unable to reach the destination system and marked with Fallout exception.