Cloud Readiness / Oracle Maintenance Cloud
New Feature Summary
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  1. Update 22A
  1. Revision History
  2. Overview
  3. Maintenance
    1. Maintenance
        1. Fetch Asset Group Details Using REST API
        2. Manage the Relationship Between an Installed Base Asset and a Fixed Asset Using REST API
        3. Track Asset Failures Using REST API
        4. Resequence Work Order Operations During Execution
    2. Service Logistics
        1. Bill Multiple Parties for Field Service
        2. Retrieve Payment Terms Directly from Customer Account
        3. Ship Field Service Parts to Field Warehouse Locations
        4. Post Charges in the Background to Support High Volume Invoicing

Update 22A

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Product Feature Notes
22 NOV 2021     Created initial document.

Overview

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DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Maintenance

Maintenance

Fetch Asset Group Details Using REST API

Use a REST service to fetch asset group information associated with an asset, including fields you define using Application Composer. You can retrieve asset group information from Oracle Fusion Cloud Installed Base for use in a third party application.

Manage the Relationship Between an Installed Base Asset and a Fixed Asset Using REST API

Use a REST service to establish and maintain the relationship between an installed base asset and the corresponding fixed asset.

Track Asset Failures Using REST API

Use REST services to create, read, update, and delete asset failure records. You can manage and track failure records including the failure, cause, and resolution codes, failed component, failure date and time, available date and time, comments, and attachments.

Resequence Work Order Operations During Execution

Enable work order operations to be resequenced during work execution. You can complete the operations for a work order in any sequence as needed instead of only as specified in the work order, based on an operation-level setting.

Service Logistics

Bill Multiple Parties for Field Service

You can now invoice multiple parties for a single field service work order.

Retrieve Payment Terms Directly from Customer Account

When creating sales orders, the payment terms are retrieved directly from the customer account eliminating the need to create pre-transformation rules.

Ship Field Service Parts to Field Warehouse Locations

You can now ship parts needed for field service work orders to a field stocking location.  This shipping option adds to existing capabilities to ship to customer and field service technician locations.

Post Charges in the Background to Support High Volume Invoicing

You now have the option to post charges in the background, which supports high volume invoicing.