Update 21A

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

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Common Compliance and Regulation

Trade License Validation for Multiple Contractors During Intake

Intake forms support the collection of multiple contractors so that the applicant can identify all of the contractors associated with the permit. The trade license information for contractors is validated when it's entered in the application.

Add Neighborhood Group Map Layer for Public Notification

To support the public notification feature, mapping for a neighborhood group map layer has been added.

Property Map for Search

During application intake, you can now select a map icon to select parcels from a map. Search will now only search on the parcel address not the parcel ID or owner.  

Communication Actions and Default Rules for Business Rules Framework

Multiple events are activated for the Business Rules Framework. Default business rules have been delivered for each event with an action to share communication.

System Administration

Updated Applicant Information Saved to Profile

When an application changes their information within the intake form, they have an option to save the information to their profile. This replaces any existing information in the profile field.

Concatenated Address Fields

This feature automatically combines the address component fields into a single, read-only full address field. These fields are used in several areas including the transaction list and in the object details.

Enhancements to Agency Staff Configuration

Agency staff configurations have been enhanced. These enhancements include the ability to simplify the configuration by associating agency staff to all permit types and inspection types instead of specifically assigning each separate type to the staff.

Manual Entry of Date Application Was Received

Instead of using the default date generated when an application is submitted, agency staff can override and manually enter the actual date the application was received.

Financial Framework

Agency Assisted Partial Payment

When agency staff accepts a payment for a public user, they can accept payment for one or more fee items even if all fee items are due.

Support of Balance Overpayment

Agencies can accept cash or a check as a payment for an amount that exceeds the balance due. The overpayment will be refunded.

Generate Accounting in Oracle Financials Cloud

You can configure Oracle Public Sector Compliance and Regulation to integrate with Oracle Receivables, in the Oracle Financials Cloud. This enables your agency to generate miscellaneous receipts for payments received and handled by Public Sector Compliance and Regulation, and send them to Oracle Receivables. 

PayPal Payments

PayPal is available as a supported payment method. Note, Payment Card Industry (PCI) compliance is underway and this feature cannot be used in production until PCI compliance is complete. 

Fee Schedule Effective Date

Fee schedule effective dating allows an agency to configure multiple fee schedules dates to reflect prior, current, or planned fee changes.

Cash and Check Payment Methods for Cashier Session Payments

Cash and check payment methods have been added from the drop down selection for cashier session payments. Additionally, supervisors have access to cashier sessions.

Fee Calculations Based on Property's District

Fee calculations can be based on property districts. This includes, fixed and variable fees based on a district, a fixed fee based on a combination of districts and one or more application attributes, or a variable fee based on a combination of districts and one or more application attributes.

Partial Refunds of Planning Entitlement and Business License Payments

Partial refunds of fee items can be granted for planning entitlement and business license payments. The refund is given using supported payment methods.

Workflow

Integration Cloud Service Connector for Workflow Integration

The Integration Cloud Service (ICS) Connector is an additional connector type available for Public Sector Compliance and Regulation workflow process definitions. Agencies will be able to configure connectors once and use them across all workflow process definitions.

Business Rules Framework Workflow Support

Agency staff can configure business rules to update workflow when the entitlement activities are updated. The Update Workflow action type applies only to the Planning and Zoning offering for the Planning Activity Updated event. 

Permits

Inspections

All Inspections Tab Added in Oracle Inspector

Inspector supervisors can view all scheduled inspections and assigned inspectors, or only inspections assigned to them, on the My Inspections and All Inspection tabs in the Oracle Inspector mobile application.

Planning and Zoning

Planning and Zoning Plan Review for Conditions of Approval

Plan review options are included for planning and zoning applications and pre-application types, including Manual Plan Review and Electronic Document Review. Planning staff can use the Plan Review page to manage plan review cycles and assign plan reviewers to collect comments and conditions of approval from all participating departments.

Enhancements to Entitlement Activity Tracking

Entitlement activity tracking now supports comments and activities based on the date the application was received. The tracked activities can be filtered to show all statuses or only activities that are in progress.

Hearings

Staff Recommendations, Decision and Appeal Dates, and Comments for Public Hearings

You can add recommendations, comments, and dates to Public Hearings. In addition, you can add hearing decision comments and update the appeal request date.

Code Enforcement

Ad Hoc Fees and Billing

Code enforcement staff can now create ad hoc fees for cases. Ad hoc notices can be created to notify a responsible party that an ad hoc fee is due.

Support for Ad Hoc Notices

Support for ad hoc notices includes the ability to leverage different notice layouts per configuration, the ability to generate an ad hoc notice and attach it to the code case, and to display the ad hoc notice as a separate notice object within the Case Notice detail page.

Edit Code Violations

Code violations and corrective actions can be modified so that Code Officers can add specifics to a case. This includes the ability to select and edit the code violation and corrective action as well as to make updates to the case transaction.

Code Enforcement Intake Integration

In addition to the Report an Issue feature on the public user landing page, agencies can now opt to integrate with Oracle Engagement Cloud, or other external third party systems, to trigger an incident. 

Appeal Due Date Updates

Enhancements have been made to the appeal due date including updates to the display on the Case Detail and the Case Appeal pages, and updates to the time rules for appeals and to accounts for the Agency Work Calendar.