Document History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Update Version Notes
06 APR 2018 May Maintenance Pack for 17D Delivered new features in May Maintenance Pack for 17D.

May Maintenance Pack for 17D

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Feature Notes
06 APR 2018   Created initial document.

Overview

Oracle CX for Communications is a comprehensive cloud solution built on Oracle’s unified CX platform and tailored to the needs of the Communications industry. It leverages Oracle investments in the newest and most innovative technologies like IOT, Big Data, Virtual Assistance and AI, in addition to supporting industry best practice processes, such as order-to-cash-to-care, with cross-channel purchasing and personalized care.

Oracle CX for Communications enables Communications Service Providers to:

With Release 13, sales and service agents benefit from an optimized user experience and additional capabilities in managing their customer profiles. Agents can also view, search, and access the details of their customer subscription services assets.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Communications

Assets for Communications

As a communications service provider, this feature enables you to store and display the product and service assets contracted or purchased by enterprise customers, when you integrate Oracle Sales Cloud with the application that generates asset data from order fulfillment.

As a sales agent, you can now view the lists of assets contracted, used, and paid by your enterprise accounts when working on an opportunity or a customer request. You can also search asset lists across multiple attributes and drill down to detailed subscription and product information. Additionally, you can also leverage sales predictors and white space analysis tools in Oracle Sales Cloud and provide tailored proposals to customers.

Exemption Profile

Enable sales and service agents to capture and view customers' exemption information, such as tax exemptions, nonprofit organization registration, or eligibility for phone or directory assistance programs.

Billing Profile Name and UI Optimization

Enable sales agents to provide descriptive and unique names to billing profiles and improve the display of pre-pay and post-pay profile information.

Enhance Address Selection in Billing Profile

Improve application usability and reduce risk of user entry error by restricting the list of billing profile addresses to eligible records only.