Document History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Update Version Notes
06 OCT 2017 Update 17D New features delivered in update 17D.
11 AUG 2017 Update 17C New features delivered in update 17C.
11 AUG 2017 Update 17B Revised update 17B.

Update 17D

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Feature Notes
06 OCT 2017   Created initial document.

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates.  Oracle specifically disclaims any liability with respect to this information.  Refer to the Legal Notices and Terms of Use for further information.

Order Management

Enable Custom Payloads for Downstream Integration

Extend the existing cloud-to-cloud integration from Oracle Order Management Cloud to Oracle Shipping Cloud, Oracle Purchasing Cloud, and Oracle Receiving Cloud applications.

Update 17C

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Feature Notes
11 AUG 2017  

Created initial document.

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates.  Oracle specifically disclaims any liability with respect to this information.  Refer to the Legal Notices and Terms of Use for further information.

Order Management

Order Coverage and Subscription Services

Selling coverage services, such as extended warranties, with an item on an order or after an item sale provides an additional high margin revenue stream.  Offering products with a subscription model can simplify purchases for customers and make revenue more predictable through recurring sales.  The ability to order and process both coverages and subscriptions in a common format will help prevent order errors and reduce order processing costs. Coverage and subscriptions services include the following:

Create Extensions for Advanced Defaulting and Validation

Order Management includes validations to ensure that an order has the right information before it is submitted for fulfillment. While these validations are comprehensive, businesses often require additional order information to be validated. For example, adding a sales territory attribute that is derived from an external system and checking that the territory field is populated before order submission. This feature allows customers to extend order management validation and defaulting behaviors as part of the order booking flow.

The flexibility of these extensions improves order data quality by incorporating checks against the master data and using web services provided by Oracle Applications Cloud and third-party systems. This reduces the chance of exceptions during fulfillment and results in a faster order-to-cash cycle.

Extend Integration with Financials

Order Management includes integration with Financials to enable a complete order-to-cash process flow.  While this integration is comprehensive, there may be additional information that must be passed from an order to meet a specific business need.  For example, send the primary sales rep to Financials, or modify the product description to include the product name that is getting covered in a coverage line.  Users can now extend the existing integration to include additional attributes lowering the cost and speeding implementation time.

Rules-Based Selection of Accounts Receivable Transaction Types

Orders include information that is needed to determine the proper accounting for financial transactions, such as invoice and debit and credit memo. Order Management now includes AR Transaction Type as a standard attribute. This allows users to define rules (Pre/Post Transformation) to select the desired AR Transaction Type using information on the order, such as business unit, order type, line type, and product, ensuring that the order flows smoothly through Financials.

Business Intelligence for Draft Orders

Transactional analytics allow users to easily identify order priority and orders in exception.  This helps   maximize order revenue and expedient resolution of order exceptions.  Users can now create and view transactional reports for orders in a draft status, including draft orders categorized by validation error types.  The reports are created using Oracle Transactional Business Intelligence and can be viewed on Business Intelligence dashboards or the Order Management spring board. Handy access to prioritized list of orders to submit improves user productivity as well as responsiveness to customer orders.

Pricing

Define Pricing Rules Based on Item Attributes

Often companies want to calculate or adjust a price based on the attributes of a product, but it is too time consuming to define it individually for each product. You can define item attributes on an item class to represent additional information about a product or service. This additional product information may then be used in pricing rules to determine price or discount eligibility. Examples include discounting a price based on a product color or size or uplifting a base price based on an item's material such as gold, silver or copper.

In this release, the following features are supported:

Creating pricing rules based on attributes of the product or service provides a convenient and efficient solution for creating and maintaining your pricing logic. In addition, it provides the flexibility to create differentiated pricing based on key business drivers.

Configurator

Add Supplemental Attributes to Simplify the Guided Selling Process

For complex, customizable products it is often difficult for the customer to understand which individual product options are required to best satisfy their underlying requirements. Guided selling questions are frequently used during product configuration to help customers choose the product best fulfilling their needs. In order to do this Configurator needs to match attributes of components in the solution to criteria specified in the selection processes. For example, a guided selling process may be used to help a customer select the best car components in their configuration. Based on how the customer intends on using the vehicle, supplemental attributes such as fuel economy rating, comfort index, cabin size, etc. are compared to those same attributes on individual car components to help make the optimal selections in the configuration.

In this release you can expand the definition of supplemental and item structure and then use these attributes in rules to find the best possible match between them.

Leverage New UI Template for Additional Dynamic Content

New templates with header level facets for option classes and option features enables the design of user interfaces that can include additional dynamic content about the item.  Additionally, at design time, the Product Configuration Manager can override the item display value of a node with a combination of the item name and description. Enhancement to the UI templates will increase usability and accuracy of configured items during order capture. 

Effectively Test Changes Across Impacted Models Prior to Release

When making changes to configurator models, product structures, or other product information which may impact existing configurations, you often need to test any models which may be impacted prior to releasing the changes. Depending on the change, the number of models which may be impacted can be substantial. In order to efficiently test a large number of models, the testing needs to be executed without requiring user input.

In this release, a new configuration testing service allows you to invoke configurator in a non-interactive mode. The service takes as input a payload that creates the configuration, performs one or more configuration operations on the components of the model, and closes the configuration. All of these operations are performed without any end user interaction.

This allows you to efficiently test any changes and assess the impact of those changes across all models prior to release, ensuring the quality of any given release.

Efficiently Manage Supplemental Structures

In order to guide customers to select the best product which meets their needs, Configurator allows Product Configuration Manager to define additional information, which is not captured in the product structure, to help in the guided selling process. This is called supplemental structure and it consists of option features, corresponding options, structure attributes, and their values. For companies that have a large number of models with complex structures, the additional supplemental structure information can be difficult and time consuming to maintain.

With this release, management of these Supplemental Structures is enhanced in the following ways:

Expand Configurator Extensions Rules Functionality with New Event Types

Configurator extension rules allow you to expand configuration behavior at runtime to create user-defined complex model logic. This release extends the events at which extension rules can be called to include the postConfigSave and preAutoComplete events. These events allow extension rules to be executed after a configuration has been saved and before the auto-complete process starts.

Update 17B

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Feature Notes
11 AUG 2017

Accept Credit Cards for Payments

Removed feature from update 17B. 
07 APR 2017   Created initial document.

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates.  Oracle specifically disclaims any liability with respect to this information.  Refer to the Legal Notices and Terms of Use for further information.

Order Management Cloud

Modern order management business flows must operate in a multi-faceted, dynamic environment. These business flows must support:

To facilitate these business flows, Oracle provides a multichannel order management capability with a central order hub at its core. This hub includes capabilities for order capture and fulfillment orchestration, pricing, product configuration, and order promising.

Oracle’s innovative supply orchestration architecture provides the flexibility required for differing order policies and promising and fulfillment methods while managing any exception conditions that may arise.

User Interface Enhancements

Analytic-Driven Infolets on the Home Page and Work Area Landing Pages

The new home experience and application work area pages provide modern user interface components called infolets. An infolet is a self-contained, interactive container that helps you quickly visualize high-level information, review relevant details, and proceed to action. Because infolets are role-based, you see only what is relevant to your specific role. Progressive disclosure of details is available to you by expanding or inverting the infolet as needed. You can also rearrange the layout of your infolets or hide the ones that you do not need.

Infolets are available to you at two levels:

Where applicable, infolets pertinent to individual infolet landing pages of application work areas are covered in the following product sections in this document:

The following table summarizes the infolets grouped on the home experience infolet page for the order-to-cash process.

Product

Infolet

Infolet Description

Inventory Management

Shipments by Priority

Displays the top five priorities, in terms of volume of shipments.

Open Shipment Lines

Displays shipping lines that haven't been shipped, are open today, and have been open the past 30 days.

Shipment Exceptions

Displays all of the shipment-level exceptions. For example, Shipment Lines on Hold, Pick Release Warnings, Shipment Lines on Hold for Update, Packed Lines not Interfaced, and Shipping Cost Interface Processing Errors.

Cost Management

Inventory Valuation

Displays the current value of on-hand inventory in all organizations.

Order Management

This release adds significant order management capability in the following areas:

Approve Orders

Order Management answers the business need to configure and automate order approval workflow, speeds order processing, and ensures orders meet policy. 

Configure Approval Conditions and Assignment Routing

Approval rules allow you to configure approvals and assignment routing based on conditions using a variety of order attributes and reporting hierarchies. For example, you might have conditions where the maximum manual price discount for an order entry user is 10% and a manual discount of greater than 10% requires sales director approval. You can use the graphical rules editor to:

Trigger Approvals During Order Entry

Order-to-cash cycle times are improved by reducing the idle time during order exceptions by automating the workflow and notification to those persons best suited to address them. Approval notifications, assignments, and actions are available in the Order Management user interface and include the following:

Check Credit During Order Entry and Fulfillment Processing

Order Management is integrated with Oracle Financials Cloud to provide the complete flow of setting credit limits and executing order processing within them. The system uses credit limits defined in Oracle Financials Cloud to control the financial exposure for new order creation and order changes. It provides support for credit checking during order submission, communicating credit check information to downstream billing systems, processing order changes, applying credit holds, and releasing holds where necessary.

Configure Credit Check

The choice of when to run a credit check is dependent on your business processes. Credit checking is configurable at specific points in the order flow; it provides support for credit check during order submission (including order import) to assess the customer’s credit standing. A credit check can also be initiated from a step within an orchestration fulfillment process (for example, prior to shipping for long lead time orders). Default workflows include credit check at order creation and prior to shipment. Orders that fail credit checks are put on hold. 

View Credit Holds

Orders with credit holds show up on watchlists, reports, and searches for credit holds for ready access. An authorized user can review orders that are on credit hold and release the hold. Credit holds can also be released based on revisions made to the order (such as deletion of items to reduce total price) or automatically based on an update of credit status from Oracle Financials Cloud.

Additional Order Management Enhancements

Visually Monitor Order Status and Exceptions

Presenting information quickly to draw the attention of users to actionable content is important for user productivity. The Order Management work area landing page has easy-to-read analytic tiles that users can rearrange and configure to meet personalized needs. The tiles also provide additional metrics and improved usability. This design allows all users to monitor the part of the operation that best meets their own role or interest.

Order analysts can now look at order validation errors, and operations managers can keep an eye on issues that might potentially cause customer delays. Users can expand or invert the tiles to present alternate views and drill down to transactional data to address the most urgent orders. The following table provides the analytic tiles available in the Order Management landing page.

Order Management  Tile

Description

Orders on backorder

Time-phased view of backorder delays, as well as the ranked order value of the backordered demand by customer.

Orders past due

Orders that have been delayed past the scheduled due date, as well as the ranked order value of delayed orders by customer.

Fulfillment lines in jeopardy

A categorized count of lines in each jeopardy priority, as well as the ranked monetary value of the at risk order lines by customer.

Orders in jeopardy

A categorized count of orders in each jeopardy priority, as well as the ranked monetary value of the at risk orders by customer.

Orders on hold

The distribution of orders on hold by hold type, as well as the ranked monetary value of the held orders by customer.

Orders in error

The distribution of submitted orders by error type, as well as the ranked monetary value of the orders in error by customer.

Draft orders in error

The distribution of draft orders by error type, as well as the ranked monetary value of the draft orders in error by customer.

Enable Global Trade Compliance

Order Management allows you to use global trade management systems to provide efficient trade compliance checks during order entry and downstream fulfillment processes. Global trade compliance screening decreases order cycle times, minimizes risk, and enables quick access to new markets. For example, you can screen your sales orders for restricted parties, embargoes, export licenses, required documents, and other trade requirements.

You can use export trade management systems, such are Oracle’s Global Trade Management, to provide the following:

Compliance screening allows users to:

Adjusting the Calculated Net Price

Sometimes, an authorized person needs to adjust the automated price of a product or service: for example, to offer a customer a discretionary discount. However , you must control the extent of the adjustment to prevent unprofitable discounting practices.

This new feature allows authorized users to apply adjustments to the net price on the order line. You can make the following types of adjustments:

You can apply one or more adjustments to a pricing charge for an order line. You can also specify a reason and justification for the adjustment. The adjustment is presented in the price break down summary on the order line.

Manual price adjustments are validated against any pricing guidelines defined in Oracle Pricing Cloud. Pricing guidelines control by how much the net price can be adjusted, for example, customers can define pricing guideline rules that prevent a manual price adjustment from exceeding 50% of the list price.

This gives you the flexibility to adjust the net price of a product or service when the business permits such exceptions, while ensuring that such adjustments are within constraints set by corporate pricing policies.

Receive Delivery Information From Transportation Management Systems

Order Management allows you to use transportation management systems to provide efficient transportation planning. Transportation management systems optimize the shipments associated with your sales orders to minimize freight costs while adhering to your customers’ delivery requirements. Transportation systems also provide complete in-transit visibility of shipments from the moment they depart your facility to receipt by your customers.

You can use Oracle’s Transportation Management to enable the following:

Update Status and Exceptions Using Business Events Compatible with Oracle Integration Cloud Service

Order Management exposes business events to Oracle Integration Cloud Service to provide more detailed status updates, better process synchronization, and easier integration for order-to-cash environments that involve multiple capture and fulfillment systems.

Integration Cloud Service -enabled events provide the ability to:

You can subscribe to the Sales Order Notification event to get status change or order exception notifications from Order Management. To subscribe to the notification, browse the Oracle ERP Cloud catalog in the Integration Cloud Service and select the With Business Events option for Configure a Request.

Pricing

Oracle Pricing Cloud provides an advanced, flexible price management capability so that you can price products and services for each targeted customer segment while supporting your corporate pricing practices. The price administration functionality allows you to design pricing rules that meet your specific revenue and business objectives. The pricing architecture allows you to configure and customize the software so that you can implement your new pricing rules and processes.

Controlling Pricing and Discounting Practices

In many companies unrestricted pricing and discounting leads to unprofitable orders, and in some cases unaudited business practices, which leads to compliance issues. Pricing guidelines allow you to define rules to control this behavior.

You can define pricing guidelines for price components such as Net Price, Manual Price Adjustment, and Margin. For example, you can set a guideline that the margin on order needs to be above 20%. The guideline rules associated with the pricing strategy are evaluated when the order is validated. For any guidelines that are violated, you are provided with the appropriate warnings based on the type of violation: error, information only, or warning. If authorized, you can override the exceptions and submit the order for further processing.

This ensures that all orders conform to pricing and discount strategies setup by corporate pricing policies, which allows you to manage order profitability, discounting discipline, and compliance.

Price Coverage Services on a Service Contract

New coverage pricing capabilities and integration for service contracts include:

Examples of coverage include warranty, extended warranty, or software maintenance and support that you can price as a one-time or recurring charge. For example, you might want to have a support fee of $99 per covered asset or 10% of a covered asset list price per month.

Call External Service From Price Execution Algorithms

If you need to obtain pricing information from an external source, Pricing now provides administration services to set up external pricing calls from pricing algorithms. For example, you might want to call a freight costing service or a service to obtain a commodity value for price determination.

Configurator

Oracle Configurator Cloud is a powerful selling and configuration product that enables you to model products and services that are configurable, multioption, and customizable. Using underlying constraint-based technology, you can model complex customizable products as a series of rules and options. These options guide customers to the best solutions and ensure that only valid configurations are created. This integrated, flexible process eliminates order errors and rework costs. It also automates the order-to-production process to reduce overall sales cycle times.

Integrate Configurator Run Time Across Your Order Capture Channels

In a multichannel environment, your customers will expect key data such as price and product configuration to be the same independent of channel. As such, there is a need to provide consistent order capture across channels and business units. With this release, Configurator provides an embeddable iframe and a set of services that allow you to embed the Configurator run-time user interface in your order capture applications. These services enable you to launch the Configurator run time within an iframe page, validate the configuration, and return the configuration results to the order capture application. This integration allows you to provide a consistent user experience for product and service configuration across your sales channels and business units.

Call External Service From Configurator Extension Rules

If you need to obtain information to support product configuration from an external source, Configurator now provides administration services to set up external service calls from a configuration extension rule. This allows your product configurator managers to query and retrieve data from external sources and to use the information in the same configuration session.

Use Extension Rules for Configuration Initialization

Configurator run-time logic can be complex and difficult to model through the configurator statement rules. Extension rules allow you to expand the behavior of the configurator run time, to model more complex logic. With this release, Configurator expands extension rules to allow you to add configuration logic on initialization of a new or restored configuration.

Support for Decimal Tolerance in Configurator Rules

With this release, Configurator provides improved support for decimal values in rules to ensure that decimal comparisons are evaluated correctly. The Configurator engine now uses a decimal tolerance of 0.000000001 to convert the decimal comparison to a mathematical equation for evaluation.  

Global Order Promising

Oracle Global Order Promising Cloud is an optional component of Oracle Order Management Cloud that intelligently matches order demand with available supply. As each order arrives, Global Order Promising selects the best fulfillment approach, accounting for current and future availability, destination, expected delivery dates, and preferred delivery methods. Promising alternatives can include manufacturing or buying items to meet demand. You can also handle complex fulfillment scenarios, such as configure-to-order, contract manufacturing, and drop shipment. When supply is limited, Global Order Promising can allocate fixed quantities or percentages to specific customers or channels. Customers benefit from more accurate order promise dates and better utilization of available supply.

Tailor and Segment Views in the Global Order Promising User Interface

You can perform interactive order promising tasks more efficiently with the new modern, flexible Global Order Promising user interface. The new user interface allows you to:

Schedule Expense Destination Transfers

Inventory transfers can reposition material for delivery to customers, or move it to an internal organization where the material can be consumed for corporate purposes. Goods used internally might be expensed and consumed immediately rather than tracked as on-hand inventory. This release adds a new inventory transfer type and appropriately handles the supply for inventory transfers to these internal expense destinations so that customers can schedule them using Global Order Promising.

Synchronize Sales Orders with External Order Management Systems

While most Global Order Promising customers will use Order Management to capture and fulfill sales orders, some might want to use on-premise or third-party order management systems to handle some or all of their demand. This release introduces a sales order file load that synchronizes the status of orders from an external system so that Global Order Promising can account for new orders, as well as any changes, cancelations, and completions. As a result, customers can centrally plan and promise orders that are captured across multiple sales channels.