Update 22D

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Overview

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Subscription Management

Subscription Management

Retain Subscription Number During Renewal

Use the Renewed Subscription Number and Number Separator attributes when you create or edit a renewal rules template, to create the subscription number of the renewed subscription. The new subscription number includes the combination of the retained subscription number, the number separator value, and a running number sequence.

Edit Standard Coverage of Subscriptions with Included Warranty

Convert a standard coverage template from the Coverage tab of a subscription with included warranty. When you edit a standard coverage template, the application converts it into a nonstandard template.

Use Milestones to Bill Subscriptions and Recognize Revenue

Use mutually upon agreed milestones to bill your customers and recognize revenue based on milestones prescribed by your finance team. You can define milestones according to your business needs while configuring subscriptions. This lets you associate a milestone template with a one-time charge for a subscription product, which is billed when you and your customer both agree that the milestone has been reached. You can define revenue recognition milestones and capture their completion dates when the milestones are reached. You can track these milestones through the lifecycle of a subscription using Import Management, REST APIs, or from the UI.

Select Charge Adjustment Reason from a List

Capture a reason for a charge adjustment from a finite list of options.

Add Custom Subscription Validations

Add custom subscription validations that cater to your individual business needs using the object functions in Application Composer.

Capture Reason Description for Cancel and Close

Capture a reason description that explains why a subscription, subscription product, or covered level is being closed or cancelled. This additional description can be useful for future reviews.

Apply Price Adjustments to Multiple Subscriptions

Apply price adjustments to recurring, one-time, or usage charges for multiple subscriptions. You can also select the products that prices should be adjusted for and for those that should remain as they are.

Retrieve Additional Credit Card Details

Retrieve information such as card holder name, expiry date and card billing address for the credit card used to make the payment for a subscription. You can also use the Add to Billing Account field in REST to add a new credit card as a payment instrument for the billing account of a product instead of the billing site.