This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Feature | Notes |
|---|---|---|
| 29 MAY 2020 | Field Service Cloud Parts and Debrief Integration | Updated document. Revised feature information. |
| 08 MAR 2019 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Manual Service Charge Adjustments
You can now make adjustments to charge amounts calculated by Pricing.
Field Service Cloud Parts and Debrief Integration
Enables field service technicians to use Oracle Field Service Cloud to upload debrief transactions to Supply Chain Cloud for review and billing. This integration ensures that work can be properly reviewed and accurately invoiced. The integration also updates customer asset information, spare parts inventory, and costing.
Part Requirements and Ordering UI
Define part requirements, and source and order parts for Engagement Cloud service requests and work orders as well as for third party systems.
Review Service Charges and Initiate Billing
Review charges for parts, labor and expenses incurred and make any necessary adjustments prior to invoicing a customer. This review automates the billing for services and ensures the invoice accurately reflects the amount due, so you can receive timely payment for the services rendered.