This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Feature | Notes |
|---|---|---|
| 06 SEP 2019 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Create Work Order Profitability Analyses and Reports Using OTBI
Create work order profitability reports and analyses using Oracle Transactional Business Intelligence (OTBI).
Manage the complete repair and return of your customer's asset using the new depot repair functionality. This solution enables you to take the repair request, generate the Return Material Authorization (RMA), receive and repair the asset, and then return the repaired asset to your customer. You can then initiate billing your customer for the services rendered.
Provide Parts Logistics and Debrief for Generic Work Orders
Source and order parts and debrief and post charges for Engagement Cloud generic work orders (no associated Oracle Field Service Cloud activity).