Update 20D

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

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Service Logistics Cloud

Easily Access Estimates, Service History and Asset Details in Manage Work Orders and Charges UI

You can now access the estimates, service history and details for your customer's asset directly from the Manage Work Orders and Charges UI to help you resolve your customer's issue.

Include Supersessions and Substitutes in Parts Search

Include supersession and substitutes when sourcing the spare parts needed to perform your field service activities.

Expand Use of Service Logistics for Field Service Technicians

Enable field service technicians to use Service Logistics UIs to perform activities such as order and receive parts, debrief service activities, and calculate charges.

Capture Parent Asset During Debrief

Capture parent asset information during debrief. This ensures that you properly update the associated asset in Installed Base Cloud so that you always have the most up-to-date and accurate information about your customer’s asset.

Merge Trading Community Architecture Party

When Trading Community Architecture parties and corresponding entities are merged, corresponding Service Logistics transactions are updated.

Order Parts from Oracle Field Service Cloud

You can now order parts from Field Service Cloud so that field service technicians can easily get the parts they need to perform their work.