This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 09 JAN 2024 | Service Logistics | Improve Part Selection | Updated document. Revised feature description. |
| 05 MAR 2021 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Create Multiple Depot Repair Work Orders for a Single RMA
You can now create multiple depot repair work orders for a single RMA. With this new feature, you can capture costs at multiple locations, as well as make corrections.
Support Manual Adjustments for Estimates and Fixed Charges
You can now create fixed charges for field service and depot repair. You can also manually adjust estimates for field service and depot repair.
The return-to address and warehouse are now visible in the Part Requirements table so that call center agents and dispatchers can easily tell customers where to return broken parts. Shipment details now default when creating part-exchange and depot repair RMAs to make order creation more efficient.
Incorporate Additional Service Logistics Data Into Pricing
You can now incorporate additional Service Logistics data into your pricing algorithm, so you can price for more advanced service scenarios.