This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 19 MAR 2021 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Column Definitions:
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Customer Must Take Action before Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
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|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
|
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Verify Email and Phone Data Using REST APIs
Manage verified email and phone data for accounts and contacts in REST. These additional fields are now available under the Contact Point child in the Account, Contact, Household REST service:
- Verification Status: Status code to set or retrieve the verified result for the contact point. Valid values are validated based on a lookup type that has values like Valid, Invalid, Partially valid (only for Email).
- Verification Date: Date when contact point information was last verified.
This feature helps you ensure that your accounts and contacts have correct contact information.
Steps to Enable
Review the REST service definition in the REST API guides, available from the Oracle Help Center > your apps service area of interest > REST API. If you're new to Oracle's REST services you may want to begin with the Quick Start section.
Key Resources
- See the REST API for CX Sales and B2B Service guide.
Email and Phone Verification Service
Customers can now verify emails and phone numbers and see immediately if they are valid or invalid.
Email verification lets you verify global email addresses in your applications. The verification status signifies the following:
- Valid: The email address was successfully verified.
- Partially-Valid: The email domain was valid, but the email account could not be verified.
- Invalid: The email address was not successfully verified.
- The verification request timed out before it could be completed.
Phone verification lets you verify global phone numbers in your applications. The verification status signifies the following:
- Valid: The phone number was successfully verified.
- Invalid: The phone number was not successfully verified.
- The verification request timed out before it could be completed.
Invalid and partially-valid verifications show the date of the most recent verification. You can set a verification threshold date. For example, if you're working in Oracle CX Sales and you set the threshold at 60, then 60 days after the last valid verification was run, the UI renders with the phone and email address the Verification Status, Verification Date, a Re-verify icon and an Overwrite icon on the Contact and Account Profile pages. You may want to overwrite the verification status if you know that a partially-valid email address is valid or if you know that a phone number in invalid.
Email addresses and phone numbers can be verified using Email and Phone Verification Service APIs.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
- Email and phone verification are available to existing customers who had purchased Oracle Address Verification Cloud Service, as well as to new customers who purchase Oracle Address, Email, and Phone Verification Service.
- No new functional privileges are introduced for this feature.