This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 17 SEP 2021 | Created initial document. |
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Column Definitions:
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Customer Must Take Action before Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
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|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
|
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Digital Customer Service (B2B)
Grant Custom Self-Service Roles to Self-Service Users
You can grant custom self-service roles to self-service users. These custom self-service roles can be mapped to identity provider roles for functional security and can be used in data security policies.
Manage Custom Role Mapping for Digital Customer Service
This feature let's you assign self-service users to different Identity Cloud Service groups, which gives you the flexibility to segment self-service users into different groups and provide them with a more specifically tailored experience.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
There's a new Digital Customer Service task in Functional Setup Manager called Manage Custom Role Mapping for Digital Customer Service. Developers will use this task to map custom self-service roles to identity provider roles
Key Resources
- See the "Users and Accounts" chapter in the Implementing Digital Customer Service guide.
Role Information
The Manage Custom Role Mapping for Digital Customer Service task will be used by developers.