This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 26 JAN 2022 | Digital Customer Service | Easily Create Identity Cloud Service Groups |
Removed feature from update 22A. |
| 02 SEP 2021 | Created initial document. |
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Column Definitions:
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Customer Must Take Action before Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
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|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
|
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Validate Self-Service Optimization Setup
It's now easy to validate your Self-Service Optimization setup. Just select the tests you want to run from a comprehensive list and receive a report detailing any missing or incorrect values. Use this Functional Setup Manager task whenever needed to easily ensure successful setup of Self-Service Optimization.
Select tests to run
Enter parameter values
View test results
This task enables administrators to quickly find and resolve any issues in the self-service optimization set up.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
To use this feature:
- Sign in to Oracle B2B Service as an administrator or a setup user.
- Click the Settings and Actions menu, and select Setup and Maintenance.
- In the Setup and Maintenance work area, go to the following:
- Offering: Service
- Functional Area: Digital Customer Service
- Task: Validate Self-Service Optimization Setup for Digital Customer Service
- Select the tests you want to run.
- Supply any requested parameters.
- View the test results.
Key Resources
- See the "Mandatory Setup Tasks" chapter in the Implementing Digital Customer Service guide.
Role Information
Administrators can access the Functional Setup Manager task Validate Self-Service Optimization Setup for Digital Customer Service.