This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 02 JUN 2023 | Created initial document. |
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Column Definitions:
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Customer Must Take Action before Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
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|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
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Authors can create a link to a specific part of an article using anchors in our Link to Anchors feature.
An anchor link can significantly affect a user's experience because it provides them with the information they need in the middle of the relevant content they're currently consuming. In this way, users don't have to spend more time searching and navigating your knowledge base which improves the overall user experience.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
Used correctly, anchor text helps increase views on articles and expand the knowledge on the subject being researched. Keep in mind, anchor text should be descriptive. Additionally, make sure that links are healthy and working by using the Validate Article Links feature from the view page of an article.
Key Resources
- Oracle Fusion Service: Using Knowledge Management in the Redwood User Experience
- Oracle Fusion Service: Implementing Knowledge Management with the Redwood User Experience
- Oracle Video Hub: Authoring with the Redwood Experience
Access Requirements
No new roles or privileges are needed.
Administrators can suggest or require user groups on fields of a content type. Authors will see these user groups in the context of creating an article.
Setting default user groups has a number of business benefits:
- Reduces unnecessary training
- Supports new authors
- Prevents mistakes that could be costly if the content of an article was available to the wrong user
- Reduces time for authors that work in organizations with complex security rules
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
- Oracle Fusion Service: Using Knowledge Management in the Redwood User Experience
- Oracle Fusion Service: Implementing Knowledge Management with the Redwood User Experience
- Oracle Video Hub: Authoring with the Redwood Experience
Access Requirements
No new roles or privileges are needed.
Knowledge Filters in My Knowledge
With this update you will be able to search and filter via the same input box, never leaving the page listing knowledge in your system. Specifically, if you have favorites enabled and your user has favorites, you will be able to filter the list of articles to your favorites.
Your users will appreciate this faster loading and easier to use UI as they locate the knowledge they need to be successful in their work.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
The My Favorites filter will only show if CSO_ENABLE_KNOWLEDGE_FAVORITING=Yes and your user has at least one favorite.
Key Resources
Enabling Fusion Knowledge with the Redwood User Experience
Access Requirements
This Redwood UI does require that Fusion Knowledge with the Redwood User Experience is enabled in your environment and that users attempting to access it have the appropriate function security policy, review the video under Key Resources for more information.
Vietnamese Support for Oracle Fusion KM Classic
Fusion KM Classic UIs and Search support the Vietnamese Language.
Vietnamese-speaking users can now use Fusion KM Classic features in their preferred language.
Steps to Enable
To enable Vietnamese on the site:
- Navigate to Setup and Maintenance -> Service -> Knowledge Management -> Manage Knowledge Locales
- Select All Locales in the "List" drop-down
- Scroll down to find Vietnamese
- Check Active and confirm.
To enable an author to work on articles in Vietnamese:
- Navigate from the home page to Knowledge -> Knowledge Users
- Find the appropriate user
- Move Vietnamese from Available Locales to Selected Locales
Vietnamese Support for Fusion KM
Fusion KM UIs and Search support the Vietnamese Language.
Vietnamese-speaking users can now use Fusion KM features in their preferred language.
Steps to Enable
To enable Vietnamese on the site:
- Navigate to Setup and Maintenance -> Service -> Knowledge Management -> Manage Knowledge Locales
- Select All Locales in the "List" drop-down
- Scroll down to find Vietnamese
- Check Active and confirm.
To enable an author to work on articles in Vietnamese:
- Navigate from the home page to Knowledge -> Knowledge Users
- Find the appropriate user
- Move Vietnamese from Available Locales to Selected Locales