Update 20A

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Overview

This guide outlines the information you need to know about new or improved functionality in this update, and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, any tips or considerations that you should keep in mind, and the resources available to help you.

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Feature Summary

Subscription Management

Use Deep Links to Access a Subscription or Subscription Product

Deep links are links that point to another page. Deep links come in handy when you want to enable direct navigation into Oracle applications.

You can copy and save direct links to a subscription or subscription product. You can share the deep link that opens a subscription or subscription product with someone else, or you can manually add the link to any page, such as a report or user interface page.

Steps to Enable

• You can embed deep links into infolets. From there, you can drill down to an OTBI report and open a specific record.
• You also have the option to include deep links into emails, so that the reader can link directly to the subscription.

Update Start and End Date of Warranty Using REST APIs

You can use a REST service to update the coverage effective dates of assets covered under a warranty. For example, you can update the coverage based on the date of a transaction such as the asset installation date.

Steps to Enable

Review the REST service definition in the REST API guides, available from the Oracle Help Center > your apps service area of interest > REST API. If you're new to Oracle's REST services you may want to begin with the Quick Start section.

Update Covered Configured Asset Components Using REST APIs

When you ship a configured product to a customer, the application tracks some of its components as customer assets. Subscription Management maintains the covered configured product and its components on a subscription in a similar way as the customer asset hierarchy is maintained. This ensures that the definition of the assets stays synchronized between the installed base and subscriptions.

You can use REST services to update covered configured assets on a contract after transactions are applied to those assets. For example:

• When you add some new components to the configured customer asset and want to make sure the covered asset hierarchy under the warranty is also updated to include those new components.
• When you expire or return a configured customer asset.
• When you reinstate a customer asset that was previously in an expired state.
• When you transfer an asset to a new owner that is covered under a warranty and need to make sure that all the components within the covered asset hierarchy are also transferred.

Steps to Enable

Review the REST service definition in the REST API guides, available from the Oracle Help Center > your apps service area of interest > REST API. If you're new to Oracle's REST services you may want to begin with the Quick Start section.

Tips And Considerations

Where there is any financial implication as a result of an asset transaction, updates are required manually. For warranties, updates are automatically applied since there is no cost or billing applied for a warranty. However for coverage-based services, if components are added, or reinstated, you need to explicitly modify a contract so that it can be repriced, reviewed, and billed.

Enable Credit Card Payment Method

You can now enable your customers to use a credit card as the payment method to pay for the subscriptions.

Credit Card Payment Method

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

NOTE: This feature is offered in limited availability. Contact Oracle Support to know if this feature is available with your data center.

Apply Early Termination Fee

You can specify an early termination fee for a subscription or coverage product that is applied when a customer terminates the subscription before the end of the term.

Options for Early Termination Fee

Use this functionality to charge either:

• Flat fee
  • This is a simple flat fee that is applied when a customer terminates a subscription at any point during the term.
• Prorated flat fee
  • The flat fee is prorated over the term. For example, for a 1-year subscription with an early termination fee of $120, you can reduce the fee by $10 each month. Therefore, a customer canceling after four months pays $80, and a customer canceling after 11 months pays only $10.
• Percentage of remaining term fee
  • For example, for a 1-year subscription with a monthly fee of $50, if the customer terminates the subscription after four months, you can charge the customer between $0 to any value up to the entered percentage value.

You can also use the Grace Period field to enable your customers to close a subscription within the specified number of days without incurring the early termination fee.

Steps to Enable

You don't need to do anything to enable this feature.

Use Transactional Business Intelligence Reports for Subscription Metrics

You can analyze subscriptions for covered levels using Oracle Transactional Business Intelligence (OTBI) reports. Here are some of the available reports you use to analyze your subscriptions:

• Top subscriptions products by revenue
• Number of active subscriptions with TCV
• Monthly recurring revenue (MRR)
• Subscriptions expiring in 30 days
• Subscriptions by status

Steps to Enable

You don't need to do anything to enable this feature.

View Item Description for Subscription Products

Similar to other product details on the Subscriptions page, you can also view the product description in the Products section. You can also use the product description as a search criterion to find a product.

Steps to Enable

Leverage Application Composer to expose and adjust page layout and attributes. To learn more about extending your application using Applications Composer, visit Oracle Help Center > your apps service area of interest > Books > Configuration and Extension.

You must enable the product description column using Application Composer to view the description in the products table.

1. Duplicate the products region layout
2. Click Save and Edit.
3. Add the Description field from the available fields.
4. Click Save.

Select Pricing Options for Individual Products

When entering the subscription product details, you now have the option to specify a price adjustment type for each subscription product. You can also specify a price adjustment basis and price adjustment value when the price adjustment type is Markup or Markdown. These price adjustment details are useful at the time of renewal of this subscription product. Here are the pricing options:

Price Adjustment Type

The values are Markup, Markdown, or Reprice.

Price Adjustment Basis

The values are List price or Net price. You can only select this field when Price Adjustment Type is selected as either Markup or Markdown.

Price Adjustment Value

The value entered is a percent value. You can only enter the price adjustment value when the Price Adjustment Type is selected as either Markup or Markdown

Price Adjustment Options

Steps to Enable

You don't need to do anything to enable this feature.

Use Additional Parameters to Filter Subscription Billing Information to Receivables

When using the Send Subscription Billing Information to Receivables scheduled process to bill your subscriptions, you can now use additional parameters to group the billing transactions you want to interface with Oracle Receivables for invoicing. Here are the additional parameters:

• Interface Date

You can enter the interface date to interface a specific set of bill lines to Oracle Receivables, grouped by either customer tiers or a specific date-based batch. This helps to accommodate future billing transactions.

• Subscription Profile

You can use this parameter to interface the bill lines for invoicing based on the selected profile name. For example, you can group all high-volume customers or all preferred customers to invoice.

• Number of Processes

You can optimize the performance of the billing process by setting process limits. Use this parameter to create sub-processes before running the scheduled process. By default, the application runs 10 sub-processes when you do not enter a value for this parameter.

• Number of Records per Process

You can use this parameter in combination with the Number of Processes parameter to indicate the records that are included per process while the scheduled process is running. By default, the application includes 10000 records for processing. You can also adjust the number of processes or records per process based on your requirements.

Billing Parameters

Steps to Enable

You don't need to do anything to enable this feature.